Voice is a huge and growing market - PWC found that 43% of respondents to a recent survey use a smart home voice assistant and in 2020, 50% of all searches across the internet were voice-based.
Key findings include:
Banking and Healthcare were named the two industries most likely to increase their need for voice technology in the continued COVID-19 pandemic
One third have experienced AI bias first hand, with just 55% believe the majority of voices are understood
Accent and Dialect were seen as the two main factors that prevent the technology gaining full accuracy, followed by ethnicity and location
Almost 90% of respondents believed the English language was best served by voice tech
Cantonese is the most often requested “new” language, with Brazilian-Portuguese and Swiss-German in second place
Speaker change, speaker diarization and punctuation topped the list of the most welcome extra features
The report can be downloaded here: https://page.speechmatics.com/Voice-Report-2022.html?utm_source=Refferal&utm_medium=PR+Agency&utm_campaign=Voice+Report+2022