The university has invested in its relationship with C3 to ensure it continues to provide best-of-breed telephony services that meet the needs of all stakeholders.
Alongside the tech refresh of its existing C3 platform, the university has purchased C3’s conferencing solution, which is currently being tested with individual user groups.
The conferencing platform enables users to host secure conferences (where collaborators often share confidential bleeding-edge research) and store the call recordings safely within the university. With access to the C3 Conferencing API, university departments can also host Oxford University own-branded conferences with external stakeholders.
“C3’s Conferencing platform allows us to offer flexible and cost-effective conference services to our users across the university,” said Alan Hillyer, Head of Telecoms at Oxford University. “The solution is feature-rich, intuitive and configurable to suit our requirements.
“Now we have conferencing on site, it also means we can fully control the quality of the call - something we unable to do when it was hosted.”
The Telecoms team has also invested in C3’s Fusion software – an intuitive IVR Toolkit that enables users to build and deploy new IVR services within minutes, and make changes to existing services quickly and easily.
“Fusion gives us much more scope to develop specific services to meet the needs of individual colleges and departments, as well as amending those services within a much reduced time frame,” explained Alan.
C3 specialises in scalable multi-channel communications solutions that meet the changing needs of organisations – and their users. The company’s approach to integrated communications enables businesses to streamline their communication processes, generate new revenue streams, improve call handling quality, and ultimately to lower costs.
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