The platform incorporates C3's multichannel contact centre and IVR scripting software -two applications that have been designed to suit the needs of the ‘departmental’ contact centre environment.
“Contact Centres within Higher Education are usually run on an informal basis. But there are opportunities within departments at every institution where contact centre technology can be used to improve the student experience: streamlining administration, enhancing revenue-generating services and providing ‘burstable capacity’ during seasonal peaks and fundraising efforts,” said John Wood, sales and marketing director.
“C3′s Customer Engagement Platform offers advanced contact centre interaction management functionality, including sophisticated voice control, advanced self-service, proactive outbound communications, speech recognition, workforce management and multichannel support.
“The platform is entirely modular which allows each institution to design the right service mix for them. New applications can simply be added to the platform as new technology comes on stream, ensuring your investment with C3 is future-proofed in the long term.”
C3 will be at the UCISA 2014 annual conference, at the Brighton Centre from 26-28 March. Visit Stand 45 to find out more about applications and the benefits of working with third party application providers throughout the IP migration.
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