Cordic’s GPRS based cPAQ taxi despatch system allows Cordic customers to automatically allocate jobs out to the nearest available drivers, improving efficiency, reducing unnecessary mileage and giving the taxi and private hire firms better overall control of their business.
The cPAQ system works on a portable device fitted to each vehicle (typically a GPS enabled handset) which is linked via GPRS to a PC and broadband solution in the back office. This configuration enables automated booking features including the interactive voice response (IVR) systems, web booking and text booking. The cPAQ system also comes with a back up solution should connection to the GPRS network fail, ensuring that calls are routed via a dial up internet connection at no extra cost to the taxi firm.
Fara Arani, Commercial Director, Cordic, said: “The communications package from BT Business has enabled us to improve our cPAQ Taxi Despatch System. The new back up solution eliminates any potential downtime as a result of a GPRS network failure, allowing our customers to provide an uninterrupted service. Taxi firms using the system can allocate jobs promptly and accurately and now have capacity to take even more bookings at no extra cost.”
Business is providing Cordic with broadband, phone lines, mobile connections and IT services to power their cPAQ taxi despatch system. Running over a public GPRS network, the service automatically allocates a job from the central office, sends an SMS to confirm the booking, includes the make and model and registration number of the taxi and provides customers with an expected pick-up time.
Andy Hudson, director, BT Business said: “We worked closely with Cordic to build a solution that gives it and its customers a lower total cost of ownership, as well as improved reliability and quality of service for their taxi booking and despatch system. Now, if the GPRS network goes down, Cordic customers do not need to worry about any downtime in service.”
BT Business provides end-to-end communications and IT services to UK businesses, plus concise, expert advice about the design, supply and support of business technology solutions. For further information visit www.bt.com/business.
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Cordic contact: Destanie Clarke, Corporate Communications, Cordic Ltd., tel. 01954 233 233, mobile +44 (0)7753 826162, email email@example.com.
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.
In the year ended 31 March 2009, BT Group’s revenue was £21,390 million.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
Formed in 2002, Cordic Ltd develops and markets state-of-the-art fleet management solutions including mobile data despatch systems targeted at the Taxi, Private Hire and Courier Service sectors. Cordic’s core products operate over public GPRS (General Packet Radio System) networks and incorporate leading edge wireless and interactive voice response (IVR) technologies to provide reliability, flexibility and scalability while providing the most cost effective solution and best user experience. Having introduced the world’s first GPRS based mobile data despatch system, Cordic is the largest, most proven provider of GPRS based Taxi Despatch Systems in the world today. Cordic has teamed up with wireless operators, hardware manufacturers and software vendors and has strategic alliances with Vodafone, O2, Orange, T-Mobile, BT and HP. For more information, visit www.cordic.com.