Fusion IVR: Graphical Service Creation Tool and Automatic Code Generator

This game-changing IVR scripting tool has helped our customers slash development time and, as a result, launch new services far quicker than their competition.

Fusion’s intuitive flow chart graphical user interface (GUI) makes it easy to create intricate IVR scripts with drag & drop functionality. No complex programming or technical knowledge is required to use Fusion – anyone can create or modify a call flow using the software’s simple flowchart format.

Fusion enables organisations to drastically lower operational costs and can slash development time by up to 90%, reducing time to market.

Product Highlights

  • Intuitive graphical user interface
  • Rapid Development and Deployment - new services can be made available to the market exceedingly quickly
  • At-A-Glance Comprehension - call flows are represented in a flowchart format making them easy to navigate and simple to modify
  • Operational Anywhere - access all the features of the editor from any location
  • Easy to modify existing services
  • Comprehensive Node Types- including Play, Record, Menu, Voiceforms, Payment, Conference, SMS, HTTP and Email
  • Programatical granularity & ability to customise component parts for bespoke solutions
  • Drastically Lower Your Operational Costs
  • Easy administration and management supporting multiple levels of partitioned access

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C3 have a rich history of providing specialist computer telephony platforms for more than 30 years, supplying some of the largest UK and Worldwide companies with PCI-DSS Payment, Multi-Channel and Virtual Contact Centers, IVR call flows and Telephone Voice Recognition. COVID 19 led to a rethink in business operation trends with remote workers leading to migration of onsite solutions to cloud based, CCaaS, CPaaS and UCaaS deployments. C3’s core technology-agnostic software gives their customers businesses the edge in competitive markets and helped to overcome the technical challenges of moving to the cloud .