Network Conferencing

Conferences can be hosted on-demand, pre-booked or recurrent with an option to reserve capacity on all types - not just the pre-booked ones. Capacity management algorhythms eliminate the possibility of overbooking and configurable on-demand tolerances mitigate any allocation problems during peak usage levels.

Our conference solution supports multiple, fully brandable operators with configurable capacity allowances. This enables the platform to be partitioned (if required) for multiple, concurrent operators.

Being ‘Powered By Apcentia’ means that other services can be provided including voicemail and call routing, automated information services, call recording and bespoke services. The system also supports Value Added Services with multiple billing and payment mechanisms.

Product Highlights

  • Provide feature rich pre-booked, recurrent or on-demand phone conference services
  • Support multiple, fully brandable operators
  • Secure Web Management Interface - presents intuative controls including: platform and conference service settings, client details, conference booking controls, live and historic usage statistics
  • Automated email confirmation of conference bookings and cancellations via configurable email templates
  • Intelligent Capacity Management - eliminates overbooking and throttles on-demand conferences during times of peak usage
  • Configurable In-conference Functions including : roll call, mute caller, disconnect caller, talk privately, conference lock, toggle call recording, conference time remaining, request conference extension
  • Best quality conference audio provided by independent volume and gain control for every conferee, selective mixing of the active speaker and DTMF key tone surppression
  • Supports a limitless number of conferences with up to 64 active conferees per conference and unlimited listen only access

Operator Benefits

  • Operate cost effective conferencing services
  • Easily provide service flexibility and customisation
  • Intuative web management interface
  • Offer additional revenue generating services
  • Partition the platform for multiple operators

Solution Benefits

  • Standards based, ‘future-proof’ architecture, supporting TDM and SIP technologies
  • Easy administation and management via an intuative web interface supporting multiple levels of access

User Benefits

  • Comprehensive conferencing feature set
  • Easy to use phone interface with Chairperson and conferee control via any DTMF keypad
  • Email confirmation of booking activities
  • Opportunity to use complementary services

C3 have a rich history of providing specialist computer telephony platforms for more than 30 years, supplying some of the largest UK and Worldwide companies with PCI-DSS Payment, Multi-Channel and Virtual Contact Centers, IVR call flows and Telephone Voice Recognition. COVID 19 led to a rethink in business operation trends with remote workers leading to migration of onsite solutions to cloud based, CCaaS, CPaaS and UCaaS deployments. C3’s core technology-agnostic software gives their customers businesses the edge in competitive markets and helped to overcome the technical challenges of moving to the cloud .