An assertive person is able, in a healthy way, to let other people know their needs, what behaviour they feel is appropriate, and how they want to be treated. In business they are able to state their position clearly and handle acceptance or rejection with tact.
You are the best person to manage your own career – but defining exactly what you want to achieve and planning how to get there is not always easy.
Poor communication is at the root of many workplace problems. This workshop will help delegates to understand their own communication style, the essentials of good communication and develop confidence to communicate effectively.
Have you ever wondered why people can’t see your point of view? Do you need to turn a ‘no’ into a ‘yes’? Achieving your goals at work means getting the help and co-operation of others.
Facilitation covers all the skills and techniques needed to work effectively with groups to deliver effective outcomes, and gain the commitment of those involved. Facilitation skills are essential whether running effective meetings, workshops, solving problems, mediating conflict or gaining consensus to a particular course of action.