About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
At our ARU Writtle campus, we specialise in animal, environmental, agricultural and horticultural courses, for learners aged 16 to 18, adult learners, undergraduate and postgraduate levels.
About the Role:
Our new Student and Library Services help desk at ARU Writtle is opening to students in September and we are looking to recruit two colleagues to join a new team of Student and Library Services Advisers. The team will provide help, advice and guidance to students across a broad range of student support and library topics face-to-face and via phone, email and online chat, plus act as a triage point for other university services.
The role also includes advising customers on the use of library resources, study spaces, IT equipment and software as well as contributing to a range of administrative tasks which are key to student support and library services.
Occasional Saturday working will be required to support open days. Weekly evening work (Monday - Friday) may also be required on a rota basis.
With two A Levels or a vocational qualification at level 3 or equivalent, you will have significant experience of working in a customer service environment, working successfully as part of a team and experience of administrative work using complex information systems. You will have excellent customer service skills, including being calm under pressure, be IT literate (with a sound knowledge of Microsoft office) and demonstrate attention to detail. Experience of working in an office or library environment in higher or further education is desirable.
Informal enquiries can be made to Rachel Geeson, Assistant Director (Customer Services), at rachel.geeson@aru.ac.uk.
Find out more about working with us.
It is expected that interviews will take place on 12 June 2024
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
ARU are committed to the safeguarding of all its students, staff and visitors and provides a safe physical environment.
All appointments at ARU Writtle are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Children’s Barred List check through the Disclosure and Barring Service (DBS). Further information can be obtained from https://www.gov.uk/disclosure-barring-service-check.
This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Further information about filtering offences can be found in the DBS filtering guide. https://www.gov.uk/government/publications/dbs-filtering-guidance/dbs-filtering-guide#can-an-employer-ask-an-individual-to-declare-details-of-all-convictions-and-cautions.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
At Anglia Ruskin University, we know diversity enables innovation - which is one of the organisation's core values. We celebrate the diversity of our people, and we recognise that we need an inclusive environment to enable everyone to achieve their true potential. To create this, we have a dedicated EDI Team for staff, and you can read about our EDI work here: Equality, Diversity and Inclusion - ARU.
We particularly encourage applications from Black, Asian, and minority ethnic background candidates who are underrepresented in our Student and Library Services workforce.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
This role does not qualify for visa sponsorship under the point-based system and is therefore only open to applicants with the right to work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.