Achieving the service 'sweet spot'

It's not easy achieving that elusive “sweet spot” of operating efficiently, making a profit, and satisfying customers - especially in a fast-paced service environment.

diagram depicting the service 'sweet spot'

Chris Dunn Consulting writes:

Over time you can get there by following this three step plan.

Step 1 

Make changes to how you deliver service based on what your customers really want and need  - as opposed to what you think they need or what you believe you can afford to provide.

Step 2

Add value by offering new products and services that your customers will happily buy from you - thereby generating additional revenue and future repeat purchases.

Step 3

Invest in systems, processes, and tools to serve customers better and at a lower cost in an increasingly digital environment.

Chris Dunn Consulting operates at the intersection of operational excellence, outstanding customer experience, and profitable revenue growth.

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