Case study - Digital product registration improves service to customers

Chris Dunn Consulting recently worked with Glen Dimplex Heating & Ventilation to create an online registration system, integrated with the product information database to enable its customers to register all products in a simple and efficient process.

fireplace in situ_ Glen Dimplex Heating & Ventilation

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Customers love iconic brands such as Dimplex, Valor, and Xpelair but they generally don't buy these brands directly from GDHV.

They are supplied by a variety of retailers, installers, and private and public sector landlords. And yet, GDHV actively supports these trade partners and consumers to help them get the most from essential products such as heaters, fires, and fans.

Having a clear understanding of what products customers have in their homes, enables GDHV to continually improve its products and its after service.

Ultimately, having more registered customers allows GDHV to handle customer support enquiries more efficiently, reach more consumers with safety updates if required, and provide relevant and personalised marketing offers when opted in.

If you are looking for help with the digital transformation of any part of your customer journey, contact us now to arrange your free business consultation

07927 638711

enquiries@chrisdunnconsulting.co.uk

 



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