The company writes:
This week we have had a major development at Spirus. We have upgraded to a new Customer Relationship Management System (CRM), which means that we will now be working more efficiently and our time will be managed much better. We are a growing business, which requires a more sophisticated CRM system and due to our current needs the choice was made to go for the bespoke application.
If you don’t know what the CRM is, in a nutshell it is a software application (but can also be web based) which helps manage the interaction between the customer and the organisation, and all data and information associated with it.
Below we have listed the greatest benefits that a modern CRM system has to offer:
- Better time management – boring and repetitive tasks are replaced by automation; you can create tasks and set reminders associated with projects so you don’t have to worry about forgetting things.
- Integration of the information – all of the information about your clients, projects, suppliers, etc. is kept in one database which can be accessed from anywhere in the world, also from your mobile phone, as long as you have access to the Internet.
- Better quality of reporting – full report is available at a click of a button. In the past we have experiences conflicting copies in certain records we keep. Not anymore!
- It is bespoke – we have taken the off the shelf package. It has been then tailored to our requirements to ensure that we can use it to its full potential.
- Overall increase in the efficiency – better flow of the information means better communication and saving more time. And best of all – it can be connected to your accounting package.
As you see, the benefits of having an integrated CRM system can have a very positive impact on your business. We have gone through this process ourselves and understand the pains.
If you want to know more about the set up process or even need advice on best options available to you – give us a call or message us to arrange a consultation.
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