The interpersonal skills workshop is an interactive workshop carried out over 1 or 2 days. The aim is to improve professional relationship by developing your communication skills. The workshop is delivered through teaching, role play and feedback.
To have effective, relationships, it is vital that individuals understand how to build an open, trusting rapport with the people around them through active listening, understanding, clear speech, empathy and understanding.
This interpersonal skills workshop has been designed to develop the participants knowledge, skill and confidence in the different styles of communication. We address verbal, nonverbal and paraverbal communication and how all three need to work together, and complement each other to produce effortless, and effective communication.
What will be covered:
Body Language or Non – verbal Communication - Understand the components of effective non-verbal communication and understand non - verbal cues and how to read them.
Active Listening - Understanding the importance or active listening and perspectives
Open and Closed Questions - How to extract concise, relevant information using a blend of open and closed questions. How to use the right questioning to encourage dialogue. Tips and tactics for influencing others and arriving at a win win situation.
Choosing the right words – The ability to think before you speak in order to make sure that the right words are being chosen to explain a certain situation to a certain group or individual, to avoid misunderstandings, miss communication upset.
Empathy – Understand when and how to show empathy. Be aware that the way bad news is delivered can affect your patient for the rest of their lives. Sensitively communicate bad news as an essential part of professional practice.
If you would like to know more or discuss how we can come and work with you and your team please call on 07772885282 or drop an email to info@pointtaken.training