Knowledge Intensive Services
Don’t get left behind on your current phone system – now is the time to jump to the future
If you've been considering switching from your current phone system to a cloud telephony solution, now is the time to do it. ...
The Smart Home is coming of age, but how do you monetize it?
The Smart Home - driven by advances in IoT - has finally come of age. Connected products have opened up a new world of convenience for the consumer and also the possibility of new revenue streams for product manufacturers. However, the potential monetization of the highly connected c...
Fix it before it’s broken
There’s a general principle in life that we adhere to.
Judging the UK Business Awards
The UK Business Awards take place on 1st and 7th July 2022. The awards showcase business achievements and best practices from companies across the UK, This year is special for us as Chris Dunn has been invited to join the judging panel. ...
Installed base management - The key to unlocking aftermarket revenue growth
Selling aftermarket products and services remains one of the most overlooked sources of revenue growth for equipment manufacturers. From spare parts and software upgrades to additional services and extended-warranty programs, these aftermarket opportunities potentially represent million...
How to take customer service from a cost centre to a competitive advantage
Customer service and business performance are inextricably linked. The big question is… Does your organisation view it primarily as a cost to be managed or a source of competitive advantage? ...
Developing an effective staff retention strategy: why personalisation is the key
Right now, employees hold all the cards. At least that’s what I’m hearing every day from my clients in businesses both large and small. With the UK facing a skills shortage, too many companies are chasing too few employees, and as a result, many tell me they’re struggling to attract the...
What is consumer-centricity and how do you achieve it?
These are two questions that manufacturers are constantly grappling with. Chris Dunn recently co-authored a white paper on this very subject with Olga Potaptseva, a Top 25 CX Global Influencer. Download the full article from the Chris Dunn Consulting website or read on for a short sum...
lowRISC acquires NewAE Technology - adding advanced security analysis tools to the OpenTitan Platform
lowRISC C.I.C., the open source organization dedicated to bringing secure collaborative innovation to silicon development, announces the acquisition of NewAE Technology, Inc., a privately-held designer and manufacturer of broadly accessible silicon security analysis tools. ...
CIIPM continues its programme of virtual training courses with Commercial Patent Search & Analysis, taking place on 8-9 June.
This training course provides an overview of search and analysis techniques to prepare patent landscape reports for business decision making. Attendees will learn how to construct and perform business-focused patent searches and how to analyse the results to report on competitor patenti...