Senior Customer Support Manager (5909)

18 April 2025

On 1 August 2021 global academic research and education publisher Cambridge University Press and worldwide assessment and education experts Cambridge Assessment came together to form a single organisation: Cambridge University Press & Assessment. We’re focused on meeting the needs of our learners, authors and customers by bringing research, teaching, learning and assessment together. We help people across the world to realise their potential, benefiting society and the planet. We exist to further the mission of the University of Cambridge: “To contribute to society through the pursuit of education, learning and research at the highest international levels of excellence”. We are a not-for-profit organisation, and our financial success is reinvested in the mission, enabling us to invest in and expand on the good we do.

Country: UK, Business Unit: Operations, Vacancy Type: Permanent, Salary: £43,800 - £58,500, Advertising End Date: 2025-04-30T01:00:00, Location: Cambridge, eArcu Vacancy Reference: 5909Job Title: Senior Customer Support Manager

Salary: £43,800 - £58,500

Location: Cambridge, Hybrid (2-3 days per week in the office)

Contract: Permanent, Full Time 35 Hours Per Week
 

Are you ready to lead a dynamic team and make a tangible impact on customer satisfaction? Join us at Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are seeking to bring onboard an experienced Customer Support Manager to lead our team in providing exemplary support to customers using Cambridge Assessment English examinations. In this crucial role, you'll steer a skilled team of support professionals dedicated to delivering outstanding customer service worldwide.

 

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