Mediate UK transformed its business by truly putting the customer first.
In so doing, it also disrupted an entire industry in the process.
So successful has this transformation been that Mediate UK ran out the overall winners in this year's UK Business Awards from Awards International.
I had the privilege to be on the judging panel that rated Mediate UK so highly and the pleasure of subsequently interviewing Mediate UK's Founder Ali Carter to uncover his backstory.
To find out exactly how Mediate UK innovated and how this led to business and customer success, please read the full article here.
The steps that Mediate UK took on its transformation journey can be replicated by any service business looking to offer a one-stop shop with fixed fees and predictable outcomes.