The out of town experience: can we make consumers happy again?

The significant challenges facing retailers across the Cambridge-Oxford Growth Corridor are reflected in regional take-up figures which have fallen to their lowest level since 2014 according to a recent analysis by Bidwells.

There are exceptions however, with new operators absorbing vacated space in some locations, with Cambridge seeing the highest level of take up since 2012.

With the possibility of experimental retail to soon emerge as a trend in the region, Bidwells’ Research Director Sue Foxley provides an insight into whether laser tag and crazy golf DJs can make the Oxford-Cambridge Arc’s multi-generational consumers happy again:

    The shift of a growing proportion of consumer spending undertaken online is clear and has taken its toll on the market. Rents are under pressure as retailer failures release space to the market, with the largest falls in bulky use rents which are down by 14.7% since 2016. However, structural change in another form is also emerging.

    In 2018 there was a growing number of activity focused operators take up some of the slack on out of town retail parks. This is illustrated by the letting of over 18,000 sq ft to Gymfinity Kids at Stadium MK in Milton Keynes. While such lettings are undoubtedly assisted by rental readjustments over recent years, research suggests the growth in activity operators is underpinned by consumer change.

    This suggests there will be a widespread shift in the occupier base of retail parks in particular, with their ability to accommodate everything from laser tag, DJ accompanied crazy golf to climbing walls and Zombie escape rooms.

    Research published in the academic journal Phycological Science found that those on lower incomes were happier or at least felt the same when they purchased possessions rather than experience. The fact that wealthier individuals ‘were made happier by experiential over material purchases’ reflects the fact they have the resources to buy both.

    Demand for experience spending looks set to stay and are likely to see a broadening range of activities taking vacant retail warehouse space with rent adjustments opening up the market to a wider range of operations. However, Bidwells’ analysis suggests locational differences will emerge, with greater representation of experience occupiers in higher income locations such the Cambridge-Oxford Arc.

    We are certainly seeing the combination of both flavours of structural shift in consumer spending playing out in the Cambridge-Oxford Arc.

    Putting life experiences ahead of buying TVs and new clothes is thought to be the preserve of the millennial generation, armed with both a more enlightened view of what is important and the challenge of restricted living space due to the housing crisis.

    But UK baby boomers are also showing a similar pattern of spending, albeit they may not be looking for the same experiences. The 50-74-year-old age group is now spending the most on recreation and culture (ONS), in large part due to lower housing costs relative to income.

To find out more on the Out Of Town Retail Analysis, you can download the research paper here.



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