Customer experience
The state of customer service in the UK
The Institute of Customer Service (UKCSI) questioned 10,000 consumers as part of its annual review of customer service. Its findings make for sobering reading as we enter a particularly challenging period for customer service. ...
When was the last time you walked in your customers’ shoes?
How comfortable were the steps you took? How easy was it to complete your journey? ...
Why accepting a counter offer can do more harm than good
When you’ve thought long and hard about leaving your current employer and heading for pastures new, it still takes determination to follow through and submit your resignation letter. Not only that, once you’ve informed your boss of your intentions and started to make plans, life can bec...
New online presence for TWI’s Core Research Programme
Visitors looking for TWI’s Core Research Programme (CRP) on the organisation’s global website: twi-global.com, can now expect to find it more efficiently and intuitively, following a major project to redevelop and reposition the CRP area for the online environment. ...
Entrepreneurial Cambridge brothers launch all-new free digital signing plan in Doc2
Doc2 launches an all-new free digital signing plan. Doc2 allows customers to create contracts and agreements from their own existing templates in minutes. These can then be eSigned in seconds. The new free digital signing plan gives free access to Doc2’s highly rated Just eSign feature....
Opportunities in China’s beauty value economy
What are the drivers for the phenomenal growth in China's hair care, anti-aging, and aesthetic medicine and cosmetic surgery markets? ...
Quick guide to the top 5 digital technologies powering sales and service innovation
5 digital technologies are powering sales and service innovation, what are these technologies? How exactly are they used to drive sales and enhance service? ...
SiFive leadership in RISC-V powers $2.5B+ company valuation
$175M Series F investment led by Coatue validates relentless pursuit of processor innovation ...
Ground-breaking digital approach helps cut pathology waiting times
An innovative partnership between East Kent Hospitals and digital pathology company Source LDPath, a part of SourceBio International plc, is helping to reduce pathology waiting times and improve patient care. ...
Are you measuring what matters most to your customers?
Service delivery is all about thinking like your customers. How do we know if you're getting this right? Especially now that the impact of Covid has changed so much. One important question to ask yourself is this... Are you measuring what matters most to your customers? ...