Customer experience
Opportunities in China’s beauty value economy
What are the drivers for the phenomenal growth in China's hair care, anti-aging, and aesthetic medicine and cosmetic surgery markets? ...
Quick guide to the top 5 digital technologies powering sales and service innovation
5 digital technologies are powering sales and service innovation, what are these technologies? How exactly are they used to drive sales and enhance service? ...
SiFive leadership in RISC-V powers $2.5B+ company valuation
$175M Series F investment led by Coatue validates relentless pursuit of processor innovation ...
Ground-breaking digital approach helps cut pathology waiting times
An innovative partnership between East Kent Hospitals and digital pathology company Source LDPath, a part of SourceBio International plc, is helping to reduce pathology waiting times and improve patient care. ...
Are you measuring what matters most to your customers?
Service delivery is all about thinking like your customers. How do we know if you're getting this right? Especially now that the impact of Covid has changed so much. One important question to ask yourself is this... Are you measuring what matters most to your customers? ...
The Smart Home is coming of age, but how do you monetize it?
The Smart Home - driven by advances in IoT - has finally come of age. Connected products have opened up a new world of convenience for the consumer and also the possibility of new revenue streams for product manufacturers. However, the potential monetization of the highly connected c...
The Confidence Potion
Jon Torrens says: confidence is highly desirable. Here are a few thoughts about what I think it really is and how to achieve it. ...
Busy Bee Recruitment introduces their new look and brand
The team at Busy Bee Recruitment says: we are thrilled to announce our new brand. The same morals, high level of service but with a new improved image and set of goals! We hope you like our new look as much as we do... After 5 successful years in business we have flourished through exp...
Murray Edwards futureproofs AV expertise with new appointment
A Cambridge College is strengthening its technical capability with the appointment of Liam Martin as Audio Visual Technician – including meeting the currently changing needs for hybrid events. ...
The elephant in the room: addressing device development challenges early on
Andrea Pybus says: I’ve often heard colleagues say that it would be the ‘challenge we didn’t anticipate, that catches us out’. I have certainly experienced this. But more often than not, the challenges or ‘project killers’ I have witnessed were identified early in the medical device pro...