Customer Journey Mapping - How to create them + example case studies

Learn the key features of customer journey mapping - what they are, how to create and use them, how they add value, using real life examples.

Customer Journey Mapping seminar

This 60-minute event is designed to help any company improve its competitive offer, using journey maps to identify and structure what matters most to customers.

We will provide real-life examples and case studies to demonstrate the value of customer journey maps across a range of industries. We will also include a practical exercise to get hands-on with what you have learned.

NOTE: these same techniques can also be used to improve employee experiences and value propositions.


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