How to take customer service from a cost centre to a competitive advantage
Customer service and business performance are inextricably linked. The big question is… Does your organisation view it primarily as a cost to be managed or a source of competitive advantage?
2 years after Germany's regulation For digital health apps, what can we learn?
At the end of 2019, the Digital Healthcare Act (Digitales Versorgungsgesetz, DVG) introduced a dedicated pathway enabling reimbursement of digital health offerings in Germany, bringing more transparency into the approval process for manufacturers, physicians, and patients.
Developing an effective staff retention strategy: why personalisation is the key
Right now, employees hold all the cards. At least that’s what I’m hearing every day from my clients in businesses both large and small. With the UK facing a skills shortage, too many companies are chasing too few employees, and as a result, many tell me they’re struggling to attract the right calibre of candidates to fill their vacancies.
What is consumer-centricity and how do you achieve it?
These are two questions that manufacturers are constantly grappling with. Chris Dunn recently co-authored a white paper on this very subject with Olga Potaptseva, a Top 25 CX Global Influencer. Download the full article from the Chris Dunn Consulting website or read on for a short summary.
lowRISC acquires NewAE Technology - adding advanced security analysis tools to the OpenTitan Platform
lowRISC C.I.C., the open source organization dedicated to bringing secure collaborative innovation to silicon development, announces the acquisition of NewAE Technology, Inc., a privately-held designer and manufacturer of broadly accessible silicon security analysis tools.
CIIPM continues its programme of virtual training courses with Commercial Patent Search & Analysis, taking place on 8-9 June.
This training course provides an overview of search and analysis techniques to prepare patent landscape reports for business decision making. Attendees will learn how to construct and perform business-focused patent searches and how to analyse the results to report on competitor patenting, industry and technology trends.
GPrX wins innovation award for “powerful new hospital dataset”
GPrX and Novartis win “Best Use of Innovation” at the British Healthcare Business Intelligence Association’s 2022 BOBI Awards
Government’s recommendation on cloud backup for businesses and schools
Breathe Technology says: have you seen the government’s latest recommendations for businesses and schools? We have compiled a document for you.
Anthias Consulting’s training courses in sample preparation techniques CPD - approved by Royal Society of Chemistry
Anthias Consulting announces their sample preparation training courses have been approved by the Royal Society of Chemistry (RSC) for the purposes of Continuing Professional Development (CPD) for a period of three years.
Collaboration podcasts from Aspire2BLean
Aspire2BLean says: Following on from the recent news about our collaboration with Blackmore Four, we would like to share our recent podcasts.
US2U Consulting E-news - May 2022
Catch up with Norfolk-based, international management consultancy US2U Consulting's latest news.
Working further afield - TCB is stretching its legs beyond the region and is now supporting in Europe
Team Coaching Boutique says:
We are expanding our associate team and are looking for significant interventions / deployments. If your work is sensitive, we are happy to sign NDA's at the start.
Aspire2BLean collaborates with Blackmore Four
Both companies have considerable expertise and experience in transforming company culture through process improvement, HR integration, leadership development, coaching and change management. The companies have specific niches but have decided to pool knowledge and resources to provide even better support to companies.
Anthias Consulting announce date for hands-on training in gas chromatography and GC-MS
Anthias Consulting Ltd are delighted to announce a new date for their Hands-on Complete GC & GC-MS.
How does rare disease prevalence impact drug pricing in England?
This article was originally published in PharmaPhorum.
WaveFX creates photo-realistic 3D animation for Alchemie
Transform complicated ideas into clear solutions with 3D visualisation. WaveFX's virtual cameras can explore, dissect and flyover places conventional cameras simply can’t go.
WaveFX webcasts Unibet hybrid event
A quick look behind the scenes of a recent hybrid event WaveFX produced, filmed and streamed for Unibet
50 free virtual backgrounds on offer from WaveFX
Swap the kitchen sink for that city office or your favourite coffee shop (without even getting dressed)
Use road improvement billions to build greener highways
Technologies recommended by Cambridge-based Innovia Technology have been piloted on The Ray green highway in Georgia, USA.
Whole label approach to ingredient substitution offers greater value
Brands concerned about ‘clean labelling’ can achieve this more effectively if they analyse all the ingredients on the label at the same time to see how their function can be achieved in other ways. Dr Aidan Craigwood, consultant for breakthrough innovation consultancy Innovia Technology, comments that chemical, biological and physical processes can provide fresh solutions to old challenges around…