Chris Dunn Consulting Services Limited

Chris Dunn Consulting specialises in:

Business Change

Business Development

Business Coaching

No matter the size of your business, you can rely on us for expertise to help you unlock opportunities to change and grow.

We are an established business consultancy firm, trading continuously for over 8 years.

And in case you don't already know about us:

  • Chris Dunn Consulting works with service and aftersales businesses to help them achieve operational excellence, outstanding customer experience, and profitable revenue growth
  •  We do this by working with them to design and deliver sales and service transformation projects to increase customer satisfaction and monetization

Do you need help with any of the following?

  • Increasing revenue
  • Improving profitability
  • Mapping customer journeys
  • Maximizing sales efficiency
  • Monetizing customer contacts
  • Improving business processes
  • Benchmarking/auditing performance
  • Developing new products and services

If so, Chris Dunn Consulting has the expertise to help you to succeed.

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Products and services

Case Study - Digital Product Registration

A case study on how to standardise product guarantee terms and conditions and create an online process for product registration and guarantee validation.

GDHV approached Chris Dunn Consulting to drive its project to standardise guarantee T&C’s across brands and product categories and implement an online system to enables its customers to register all products in a simple and efficient process.

Read more at https://www.chrisdunnconsulting.co.uk/case-studies/digital-product-registration-gdhv/

If your organisation is facing similar challenges please do not hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk

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Case Study - Business Change Management In a Large Organisation

A case study on being a catalyst for business transformation across departments and operating.

Electrolux appointed Chris Dunn Consulting to help them create their harmonised services portfolio, launch these services throughout Europe and optimise sales online and through contact centre teams.

Read more at https://www.chrisdunnconsulting.co.uk/case-studies/catalyst-change-aftermarket-business-electrolux/

If your organisation is facing similar challenges please do not hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk

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Case Study - Business Change & Growth

Case study on how to restructure contact centre operations to create a stronger foundation for aftermarket sales.

Hoover Candy, a major manufacturer of domestic appliances, initiated a project with Chris Dunn Consulting to revise its call handling and to upskill its advisors to improve sales of its repair protection plans.

Read more here https://www.chrisdunnconsulting.co.uk/case-studies/business-change-growth-hoover-candy/

If your organisation is facing similar challenges please do not hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk

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Case Study - Improving Customer Journeys

Case study on how to drive improvements to aftersales customer journeys to increase customer satisfaction, reduce the cost to serve and improve monetisation.

Domestic & General appointed Chris Dunn Consulting to work alongside its own sales and marketing teams in an important change management project with a major white goods manufacturer.

The project involved multi-channel customer journey optimisation impacting both the company's website and contact centres.

Read more here https://www.chrisdunnconsulting.co.uk/case-studies/customer-journey-improvements-domestic-general/

If your organisation is facing similar challenges please do not hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk

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Case Study - Improving Sales Efficiency and Effectiveness

This case study is about how to restructure sales operations to increase the efficiency and effectiveness of the sales process.

Qualtex, a major supplier of spare parts and accessories for home and garden appliances, approached Chris Dunn Consulting for support to adapt its sales structure to a rapidly changing marketplace.

Read more here https://www.chrisdunnconsulting.co.uk/case-studies/sales-effectiveness-efficiency-qualtex/

If your organisation is facing similar challenges please do not hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk

#casestudy #salesoperations #saleseffectiveness

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Case Study - Improving the Performance of International Distributors

Spline Gauges, a world leader in its engineering niche, approached Chris Dunn Consulting to objectively assess relative distributor performance to maximize future international business opportunities.

Chris Dunn Consulting specializes in commercial change management and business development.

Over 30 projects have been completed for more than a dozen companies.

Several clients have generously given permission to publish case studies on the challenges they faced, how Chris Dunn Consulting helped them to overcome these challenges, and the business benefits achieved as a result.

Spline Gauges, a world leader in its engineering niche, approached Chris Dunn Consulting to objectively assess relative distributor performance to maximize future international business opportunities.

Leveraging previous experience of setting up and managing international distributor networks we were able to develop and implement tools to enable Spline to proactively manage its network for growth.

Read more here

If your organisation is facing similar challenges please do not hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk

Business Coaching
Chris Dunn Consulting supports, coaches and mentors key members of your team to help you deliver stronger and more sustainable business results
Chris Dunn Consulting can help you bridge knowledge gaps or overcome inexperience through formal business coaching.
 
We transfer our knowhow to your teams so that you can confidently build the in-house skills and experience needed to succeed in the future.
 
Moreover, informal business coaching forms part of any business development or business change management assignment. As we work with you on your current business challenges, we also pass on practical skills and up to date best practice.
 
Chris has been a CVP mentor at Cambridge Judge Business School since 2014.
 
Leveraging over 35 years of practical experience, our approach to business coaching is extremely pragmatic.
 
 

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Business Change Management
To ensure your business continues to grow and succeed, it needs to constantly change.
 
However, managing your business change projects at the same time as your day to day business operations can be a daunting challenge.
 
Chris Dunn Consulting helps you achieve effective business change management. We work with you to:
 
  • Identify what needs to change in your business and why
  • Align the change with your core business objectives
  • Communicate the case for business change
  • Initiate the business change process
  • Complete the transformation
 
Our commitment to the successful end to end delivery of your business change project is relentless. We work tirelessly to ensure your business change process stays on schedule, on budget and on the minds of everyone within your organisation.
 

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Business Development

Chris Dunn Consulting provides business development consultancy to help you create long term value from your products, services and customer relationships.

Growth is a must if your business is going to continue to be successful.

Chris Dunn Consulting helps you define and implement the right business development strategy for your organisation. One that ensures you avoid common pitfalls and get better and faster results.

You may be a small start-up looking to grow quickly yet sustainably.

Or a large company with ambitious expansion plans.

We have the experience and expertise to help you to reach your business development goals.

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