Product Ownership: Accessories & Services
- Drive day-to-day execution of our Accessories & Services product line, including extended warranties, from research and range work through to tracking commercial performance
- Bring focus and structure to an area that needs dedicated attention, applying good product practice (categorisation, range modelling, lifecycle planning) to grow it
- Coordinate go-to-market for this line, working with Sales and Marketing on positioning and launch, with pricing and roadmap decisions made jointly with the Head of Product
- A first project: take our parked Extended Warranty initiative (structured, self-serve post-warranty coverage for our ~24k-unit installed base) from concept to a commercially viable launch
Data, Reporting & Analytics
- Work with our software developers and data team to identify gaps in our data and help roadmap improvements to close them
- Own monthly reporting end-to-end, adopting automated tooling wherever it reduces manual effort
- Help implement a data-insight-action funnel, working closely with the Head of Product to embed it with Sales and Customer Success on a regular cadence
Market & Competitor Research
- Support research into competitor evaluation and likely evolution, technology trends and market trends, including TAM sizing and forecasting
- Support evaluation of opportunities against our new-market/new-technology framework, feeding recommendations into where we grow next
- Help evaluate competitor products and pricing against our own
Full Lifecycle Delivery, with Engineering
- Work hands-on with Engineering to shape and write clear product requirements, from early concept through to delivery
- Stay involved across the full lifecycle, not just up-front definition, following products through launch and on to end-of-life
- Support our Programme Management team on cross-functional initiatives where useful, without owning that process
Partner & Customer Insight
- Support research into developer and partner programme frameworks, working closely with the Head of Product to implement
- Own the incoming customer feedback queue: triage, respond, and attach relevant insights to product initiatives
- Help gather customer feedback and identify candidates for case studies, including support for a future Customer Advisory Board
Product Operations & Quality
- Support test & validation activity in partnership with engineering
- Support product lifecycle activity such as end-of-life and discontinuation planning
Growth Exposure (with senior Product support)
- Exposure to pricing & monetisation strategy, packaging and tiering decisions
- Exposure to commercial decision-making as we shift from one-off hardware sales toward recurring, subscription-based revenue
[WHAT SUCCESS LOOKS LIKE
- Monthly reporting and analytics run reliably, with automation reducing manual effort over time
- The Accessories & Services line shows steady commercial progress, with new initiatives launched cleanly and tracked against target performance
- Product requirements handed to Engineering are consistently clear enough that build work starts without major rework
- Customer feedback is triaged promptly and visibly feeds into product decisions
- Product judgement keeps growing, shown in the quality of input to pricing and packaging discussions
Must-have
- Real, hands-on product experience across the product lifecycle: categorisation, range modelling (e.g. good/better/best), new product introduction (NPI) and end-of-life (EOL) planning
- Confidence writing clear Product Requirements (PRDs)
- A financial skillset suited to product work: comfortable with COGS and margins across both transactional (one-off hardware) and recurring/SaaS revenue models
- Strong analytical skills and comfort working with data and spreadsheets
- Excellent written and verbal communication
- Highly organised, with the ability to manage several workstreams at once
- A curious, user-centred approach and comfort working with ambiguity
Nice-to-have
- Exposure to hardware or IoT products, or connectivity/USB technology
- Familiarity with SaaS analytics, or subscription/usage-based pricing models
- Familiarity with Agile/Scrum ways of working
- Some experience working alongside a UI/UX team on product experience, we're not looking for a designer, but someone comfortable partnering closely with one
Benefits
- 25 days holiday, plus a 3-day Christmas shutdown and UK bank holidays
- 1 charity day per year
- Workplace pension
- Healthshield cash plan
- Private medical insurance
- Life assurance
- Discretionary bonus scheme
- Salary sacrifice EV and Cycle to Work schemes
- Growth shares
- Onsite parking
- Regular social events
- Free light snacks and refreshments on site