Developing Intercultural Competence

Outline

This course is designed for anyone who wants to strengthen their intercultural skills. It provides practical tools and insights to help you understand how cultural values influence behaviour, decision-making, and communication styles in the workplace. Through interactive discussions, real-world scenarios, and reflective exercises, you’ll learn how to adapt your approach to work more effectively across cultures.

This programme is ideal for professionals who:

• Work across cultures—whether internationally or within culturally diverse teams.
• Want to improve collaboration and communication with colleagues from different cultural backgrounds.

Objectives

During this training course, you will:

• Develop cultural intelligence by learning how to understand and adapt to different cultural values and approaches.
• Learn how to collaborate effectively in multi-disciplinary and multi-cultural teams.
• Improve your communication across cultures, including in remote and virtual settings.

Couse Content

Developing Cultural Intelligence and Understanding Differences

• What is cultural intelligence?
• Core cultural concepts: values, attitudes and behaviours.
• Exploring cultural dimensions.
  • Scheduling: linear vs. flexible perceptions of time.
  • Deciding: consensus-driven vs. top-down decision-making.
  • Trusting: relationship-based vs. task-based trust.
• Understanding your own cultural assumptions.

Intercultural Communication and Multi-Cultural Team-Working

• What does “good communication” mean across cultures?
• Communicating: Low-context (explicit) vs. high-context (implicit) styles.
• Testing your ‘Global English’.
• Expectations from managers and international colleagues.
• Global Teamwork.
  • Attitudes to authority and decision-making.
  • Giving feedback: direct vs. indirect approaches.
• Summary: the characteristics of an effective global team.

 Open Course Information

*Membership from £100+VAT per annum - join now and save on training