Implementing well-designed omnichannel customer journeys for seamless customer experience is a fundamental foundation for monetisation.
This case study explains how Chris Dunn Consulting worked together with Domestic & General - the UK's leading domestic appliance specialist - to help a major household appliance manufacturer upgrade its support infrastructure to better handle consumer interactions and to make aftermarket services more accessible.
If you are looking for help with any aspect of your digital transformation, customer experience or monetisation programmes, please don’t hesitate to call +44 7927 638711 or email enquiries@chrisdunnconsulting.co.uk
Case study - transformation and customer journey improvements
10 June 2020
Every one of Chris Dunn Consulting's business change projects has involved some element of digital transformation or customer journey improvement.
