Palliative Care Hub will provide free out of hours phone service on NHS 111, option 3

Phillippa Munk, Clinical Nurse Specialist at Arthur Rank Hospice Charity

A vital new phone service has been launched to support patients with life-limiting illnesses. The Palliative Care Hub, which is commissioned by the Cambridgeshire and Peterborough Clinical Commissioning Group (CCG), is operated by Arthur Rank Hospice Charity in partnership with HUC.

Initially the phone line will be available between 5.30pm and 9.30am Monday to Friday, with a 24-hour service on weekends. The future vision is that the team will provide the service 24 hours a day, seven days a week.

The phone service will provide expert advice and guidance regarding accessing care and appropriate services for adult patients living with a life-limiting illness in Cambridgeshire or Peterborough, as well as relatives, friends, carers, GPs and other healthcare professionals who are supporting someone needing specialist palliative support. It is available to all, regardless of whether support is in already in place, or not.

Palliative Care Clinical Nurse Specialists will answer all phone calls providing advice and support on a case-by-case basis, overnight and at the weekends when it may be most needed.  The team aims to coordinate a wrap-around service and will act as a gateway to other services: signposting callers to other healthcare professionals where helpful; and/or completing referrals to specialist services as needed.

Professor Stephen Barclay, Clinical Lead for End of Life Care for the Cambridgeshire and Peterborough CCG, explains what the service was designed to achieve: “The aim of the Palliative Care Hub is to ensure that people facing life-limiting illness and, those who are at the end of life, are able to access the support they need, when they need it.  The phone line seeks to help enhance quality of life, enable a more positive experience of care and support, reduce avoidable hospital admissions and give patients more choice in accessing their preferred place of care.”

To contact the team please call NHS 111 and select option 3. If you would like to find out more about the service in general, please call 01223 675777.


Arthur Rank Hospice Charity supports people in Cambridgeshire living with an advanced serious illness or a life-limiting condition and those who need end-of-life care. Our ‘Outstanding’ services are provided free of charge to patients and their families.

We care for more than 4,100 patients each year at our Hospice in Cambridge, the Alan Hudson Day Treatment Centre in Wisbech and in patients’ own homes via the Arthur Rank Community Team. This care supports people to improve their quality of life and fulfil their end of their life choices.

It will cost £10.5 million in 2021/2022 to run our services, which are provided free of charge to patients and their loved ones. We have currently secured £6.98 million from the NHS, meaning that £3.52 million needs to be raised through donations, fundraising activities and trading. We are extremely grateful to our local community for the continual dedication, commitment and generosity they show in supporting us to meet this target.

For further information, please visit

Arthur Rank Hospice Charity