1plex Ltd

At 1plex, we’re all about making your life easier when it comes to communication. We’re experts in Microsoft Teams technologies and we’re here to provide you with comprehensive unified communications solutions.

At 1plex, we’re all about making your life easier when it comes to communication. We’re experts in Microsoft Teams technologies and we’re here to provide you with comprehensive unified communications solutions.

Our expertise allows us to seamlessly integrate these technologies, creating a user-friendly communication environment for you. No matter where you are or what devices you use, we’ve got you covered! So whether you’re working remotely, off-site or travelling around the world, you can easily communicate with your colleagues and clients without any hassle. Let us help you stay connected.

At 1plex, we love keeping up with the latest Microsoft releases! It’s our way of making sure we’re always in the know and can support your business better. We’re thrilled to pass on any new features that might benefit you. Plus, we have fully equipped demo rooms on-site where we can create a proof of concept for any solution before delivering and installing it. This means we can guarantee that everything works perfectly on-site, resulting in less downtime for you when switching between systems. Our demo rooms are also a great way to show off our expertise and help you find the right solution for your business.

At 1plex we help you understand the art of what’s possible in the world of modern communication. We work with you to turn your vision into reality. We want to know what works for you, what your challenges are, what makes you tick as a company and how your vision can be transformed with modern workplace solutions. To thrive in this hybrid world, we can help you design secure sophisticated systems that support your communications and collaboration goals whether at home, in the office, working away or during your commute. The modern workplace is no longer just a place you go but an environment that surrounds you.

Hybrid working is a challenge for all businesses right now, the way we are working is constantly evolving as are the tools and technology we use. 1plex will improve and modernise your communications platform. Utilising Microsoft Teams we can bring everyone together no matter where they are in the world.

Whether it’s deploying Teams or migrating from another platform, integrating telephony and call centre applications, or designing and installing meeting rooms solutions to support hybrid working. 1plex are able to keep you up-to-date with the latest Microsoft technologies to be able to keep your whole team connected.

We have experience supporting global organisations with complex needs. We offer an efficient and seamless service, providing expert consultancy and support to help you build a Teams ecosystem to support all your communication needs. With our expertise and partnership with leading vendors, we can work with you to deliver your truly unified communications experience.


When you are a large or diverse business working across multiple locations, Teams can quickly become complicated. Here at 1plex we have the skills and experience to get the best possible solution for you to make communication seamless and position you to move forward with modern ways of working.

Contact centre is a function of Microsoft Teams that offers much more than making and receiving phone calls. Solutions such as Anywhere 365 are natively integrated into Teams enabling you to receive contact from your customers on any platform from anywhere at anytime.

Telephony is still a critical tool for organisations but the days of implementing a dedicated standalone phone system have gone. Microsoft Teams provides a fully integrated, rich telephony experience that brings all your communications into one single product. 1plex helps organisations migrate from legacy standalone systems to Teams telephony and partners with world class leading providers to deliver the appropriate solution. These partnerships include SIP trunk providers; manufacturers of gateways and SBC’s; handset and headset providers; and specialist companies providing on-hold services. Critically all these partners are completely invested in the Microsoft Teams ecosystem providing certified solutions.

Our comprehensive analysis of Teams call quality offers a complete overview of the performance, encompassing various factors such as user perception, devices, clients, network quality, and call reliability. By leveraging extensive data, we enable organisations to gain valuable insights into the performance of Teams across their entire infrastructure. This analysis not only helps identify and resolve any issues but also enables the tracking of data trends. Our assessment covers the entire organisation, including networks, and can be examined at a user level, allowing for both macro-level assessments and detailed investigations.

Report Analysis - Leveraging the PowerBI platform, we harness your organisation’s data to extract valuable insights and provide actionable next steps. Our custom reporting and interactive dashboards empower you to make informed decisions based on the analysis of your data. By utilising PowerBI, we enable you to unlock the full potential of your organisational data and transform it into meaningful information for effective decision-making

1plex have experience designing and implementing these solutions at scale having gained experience with global organisations that have complex disparate telephony services. We have a wealth of experience working with customers in critical environments, helping them to understand their customer contact requirements, then modeling and installing the right solutions.

We understand that introducing new processes, procedures or systems can be challenging which is why we are with you every step of the way. As a customer you will have direct access to technology experts and advisors to answer any technical queries. With any project that we design and integrate 1plex offer full training to all staff providing remote or on-site sessions along with user manuals. It is important that users are comfortable with the new systems so we are only ever a Teams call away to help aid and support anyone having difficulties adapting.

After implementation, we are never far away and will support our customer with any updates required to their systems as and when Microsoft releases them. All updates are fully tested by us in-house in our demo facility before they are integrated into our customer sites. We will make sure all users are aware of the updates and any implications they may have on working practices.


We’re excited to be a Microsoft Partner! This achievement showcases the wealth of expertise we have within 1plex. As a Microsoft Partner, we’re able to sell, deploy, support and develop Office 365 Microsoft Teams solutions. Our customers can be reassured that we are supported and recognized by Microsoft. We’re dedicated to providing top-notch solutions for your business, and our partnership with Microsoft helps us do just that

To support complex video-enabled environments, we have specialist partners that include Biamp, with their amazing range of audio solutions in complex meeting rooms, Logitech and Huddly cameras, Crestron control and video distribution, and LG signage and video wall solutions.

Audiocodes who we work closely with, holding Platinum accreditation since 2016, together we’ve deployed complex solutions to support Teams Voice installations across the world. Anywhere 365 complements Microsoft and Audiocodes in the voice attendant and call centre space. Our solutions are used in critical environments ensuring calls are routed efficiently and reliably.

Products and services

Blynclight Plus

Status Light with Sound.  Skype for Business/Lync, Cisco Jabber for Windows, Skype, Windows

The Blynclight PLUS provides all the features of the Blynclight and also includes a ringer that can be configured for audio alerts:

  • Sync your Status with Skype for Business/Lync, Cisco Jabber for Windows1, Skype2
  • Rings on Incoming Calls3 
  • Beeps on Incoming Instant Messages3
  • Select from 10 MP3 Ringtones
  • Adjustable Volume Control

Further enhance workplace productivity with the Blynclight PLUS.

1. Incoming and On Call alerts supported by Cisco Jabber for Windows soft phone only - Cisco desk phone not supported.
2. Skype (Home Edition) synchronization only supported on Windows.
3. Alerts for incoming calls and messages not supported by Mac or Attendant versions. Alerts for incoming messages not supported by Cisco Jabber for Windows.

The Blync Light is now available to buy, please contact us for quotes and queries.

Polycom RealPresence Trio

The World’s First Smart Hub for Group Collaboration.

Hear it

Polycom RealPresence Trio™ 8800 delivers the best ever audio experience from the huddle room to the boardroom – making every conversation, every spoken word just that much clearer. Not only does RealPresence Trio break through the sound barrier by providing the most amazing sound quality, but it also redefines the category by serving as the smart hub for your group collaboration and bringing easy-to-use, no-compromise visual collaboration to spaces that were previously cost prohibitive.

Share it

When words aren’t enough and you need to share your ideas, concepts and images visually, RealPresence Trio is the only smart hub on the market flexible enough to include HD content sharing from your own device (BYOD) including your mobile phone, tablet or PC.

Sometimes you just want to collaborate more effectively with people who are in the same room. Sharing content and rich media is simple-to-use in or out of a call.

See it

There are times when nothing can take the place of face-to-face communication and seeing live reactions and body language. Support for a 1080p30 USB camera provides business-grade video and gives you that next level of real-time engagement that is critical for more effective collaboration and closure.

RealPresence Trio leverages open, standards-based video protocols to ensure interoperability with other standard-based solutions and call control platforms.

  • Easily join a meeting with one-step-to-join and calendar integration and notifications.
  • Thoughtful touches like an illuminated mute button on each leg allows everyone to easily manage the collaboration experience.
  • Quick and easy to deploy – just like a phone including zero-touch provisioning and Power-over-Ethernet (PoE).

The Polycom RealPresence Trio is now available to try in our demo office. Please contact us for an appointment.

Blynclight Mini

Status light with sound for laptops and monitors

Skype for Business/Lync, Cisco Jabber for Windows, Skype, Windows, Mac

The Blynclight Mini is a status light designed for non-cubicle work environments. The Blynclight Mini mounts easily onto laptops and monitors and provides all the features of the Blynclight Plus: 

  • Displays status from Skype for Business/Lync, Cisco Jabber for Windows1, Skype2
  • Flashes/Rings on Incoming Calls3 
  • Flashes/Beeps on Incoming Instant Messages3
  • Adjustable Brightness Control
  • Select from 14 MP3 Ring and Message tones
  • Adjustable Volume Control.
  • Detachable mount design. Non-magnetic for safe PC use.

Reduce interruptions and boost productivity with the Blynclight Mini

  1. Incoming and On Call alerts supported by Cisco Jabber for Windows soft phone only - Cisco desk phone not supported. See FAQ for more information..
  2. Skype (Home edition) synchronization only supported on Windows.
  3. Alerts for incoming calls and messages not supported by Mac or Attendant versions. Alerts for incoming messages not supported by Cisco Jabber for Windows.
Skype for Business

Skype for Business – the next generation of Universal Communications (UC)

Enables you to do familiar things more quickly and conveniently.

Skype for Business is a communications and collaboration platform that brings together the familiar experience and user love of Skype with the enterprise grade security, compliance, and control that you’ve come to expect from Lync.

Skype for Business makes it possible to connect to anyone else on Skype, using IM, audio, and video.

Help Your Business Stay Connected

We know that connecting with co-workers, customers, and partners is critical for your business. But too often communication is blocked by technology silos, competing platforms, distance, and security concerns. Lync unified communications by removing most of these barriers by streamlining a single solution for all the different ways we communicate and share. But the benefit is mostly inside of the individual organisation—it doesn’t extend to your external partners and customers who aren’t on the same network. Now Skype for Business can connect you with anyone. Even people who are outside of your business can get the same amazing capabilities. Doctors can communicate with patients. Employers can interview candidates. Use your imagination—the opportunities for business growth are limitless.

If your organisation is ready to experience Universal Communications simply contact us and we can show you how Skype for Business can benefit you.

Find out more

Phoenix Octopus PA

The Octopus is an Audio Conferencing Mixer that gives you crystal clear audio. 

Using the Octopus allows you the freedom to mount microphones and speakers anywhere in the room (ceiling, walls, and table tops) for professional sound and a sleek look. The Octopus has a high powered DSP and technology that automatically monitors and mixes the audio. Although this may sound complicated we designed it for simple set-up & use, giving you a “set it and forget it” solution.

Each Octopus has four microphone inputs (each input can also be designated as a unique auxiliary or sound reinforcement channel), however, the Octopus provides unlimited daisy chain capability, and allows for multiple connectivity options. It comes standard with USB and RCA connectors for VoIP and Video Codec connectivity, with the option of adding a PSTN (analog telephone) interface or a digital telephone interface. The Phoenix Octopus can be ordered with an optional 40 watt, 4-output amplifier for powering speakers. The MT454-PA model comes equipped with a 40 watt amplifier and can connect to any computer via USB.

The Octopus MT454-PA is an ideal USB & Power Amplifier solution for:

  • Small to very large conference rooms
  • Classrooms and training rooms
  • Courtrooms and depositions

The Octopus is compatible with PC (Windows and Linux) and Macintosh (MAC OS).

Find out more

The Logitech ConferenceCam CC3000e

The Logitech ConferenceCam CC3000e combines breakthrough affordability and professional audio and video to turn any meeting space into a video-enabled collaboration place. 

By using  your familiar computing environment and UC application of choice, the CC3000e is plug-and-play and easy to deploy. Workgroups of 6-10 people can now experience the productivity benefits of crystal-clear face-to-face communication.

 Your Meeting Space…Your Way

Gone are the dinosaur days of proprietary, complex, and ultra-expensive video-conference systems. Welcome a whole new era of business-grade video conferencing defined by UC application independence, ease of use, affordability…and flexibility.

The ConferenceCam CC3000e offers the flexibility to set up the conference room the way you want with up to a 32-foot range between camera and speaker.

Make conference calls from your mobile device.

Conduct a professional-sounding audio conference call using a tablet or mobile phone via Bluetooth®. The CC3000e has a Bluetooth® radius only as big as a normal conference room to avoid accidental Bluetooth® speaker pick-ups throughout the office or from other conference rooms.

For an even easier connection experience, quickly pair NFC-enabled mobile devices to the CC3000e by simply touching them together. And whether the user connects with Bluetooth® or NFC, the CC3000e is programmed to remember only the last mobile device it was paired to for security and convenience.

A Breeze to Deploy. Simple to Use.

When it’s meeting time, users simply bring their PC, Mac or thin client to the meeting room, connect the ConferenceCam’s USB cable to the laptop, and initiate a video-enabled conference call within the desktop video conferencing application of their choice.

Controlling the mechanics of the call is easy. All functions can be controlled from the base console or with remote control that docks in the console when not in use.

The Logitech ConferenceCam CC3000e is available for demo, simply Contact Us to book an appointment. If you have any other queries or would like to place an order, please don’t hesitate to get in touch.

Find out more

Polycom CX5100 Unified Conference Station

This USB-only conference station delivers a 360-degree video camera experience, 1080p active speaker tracking with Microsoft® Lync™2013 and astounding voice quality and clarity.

Experience 1080p “around-the-table” video with Microsoft Lync 2013

The Polycom CX5100 Unified Conference Station delivers a unique HD voice and video collaboration experience in Microsoft® Lync™ environments.

The CX5100 provides remote participants with 1080p HD active-speaker video that automatically tracks the flow of conversation. It also adds a unique 360-degree panoramic view of the conference room. Meetings are more productive and participants are clearly heard with Polycom’s legendary HD Voice technology, now featuring a dynamic audio range of 160Hz to 22,000Hz.

  • Reduce training costs with simple USB plug-and-play functionality that requires little or no training
  • Users connect a USB cable to their laptop and use the Lync client they already know—no remote required
  • Lower support costs and realize a better ROI with increased room usage for collaboration

Find out more

Polycom VVX 500

A desktop phone that works for you

The Polycom VVX 500 business media phone is designed for today’s busy managers and knowledge workers. It is a powerful yet intuitive office phone that can keep up with their multitasking and schedule juggling.

Designed for a broad range of UC environments, the VVX 500 improves productivity through a touch-screen interface. It also serves as an application platform that complements the applications on the user’s computer.

Polcom VVX 500 supports expansion modules for applications such as personal videoconferencing and wireless networking. It is easy to deploy and manage with an enterprise-grade configuration method, so administrators can easily provision and maintain handsets throughout the enterprise.

Designed for enhanced interoperability, Polycom VVX 500 leverages your existing IT investments by integrating with more IP PBX systems than any other business media phone in the industry.

It offers:

  • UC Software and  Polycom Desktop Connector to PCs; keyboard and mouse sharing
  • Microsoft Exchange calendar integration
  • Touch-screen interface
  • Expandable accessories for video and wireless
  • Open application platform and Web browser
  • Simple, flexible and secure provisioning options

Find out more

Polycom VVX 310

These powerful 6-line entry-level Business Media Phones are for today’s cubicle workers that handle a low to moderate volume of calls and need crystal clear communications.

Give your cubicle worker the best experience with this high quality UC Business Media Phone. Designed for a broad range of environments for small and medium businesses.

* Make more efficient and productive calls with the unparalleled voice clarity of Polycom HD Voice
* Improve productivity for cubicle worker’s and call center operators through an intuitive easy to use user interface
* Reduce deployment and maintenance costs—the Polycom Zero Touch Provisioning and web based configuration tool makes the VVX 300 simple to deploy, easy to administer, upgrade, and maintain
* Leverage previous IT infrastructure investments—deploy VVX 300 business media phones on your existing network without needing to upgrade your call control platform
* Easily to integrate with third- party web-based UC and productivity applications for broad, standards based, open APIs

Find out more

Plantronics Calisto 620

RRP: £99.00

The no cord, no fuss UC speakerphone.The perfect tool for impromptu conference calls, the Plantronics Calisto® 620 is a portable wireless UC speakerphone that instantly transforms your laptop or smartphone into a high-quality conferencing device. Small and lightweight, the Calisto 620 provides professional-sounding audio and wireless connectivity, wherever you touch down.

Find out more

Plantronics Blackwire 700 Series

Blackwire 710-M RRP: £109.00, Blackwire 720-M RRP: £119.00

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The Blackwire 700 Series is the versatile UC headset that offers high-quality PC audio and seamless Bluetooth connectivity to mobile phones and tablets. Enjoy unmatched audio quality, industry-first Smart Sensor technology that automatically answers a call when you put on the headset, and a detachable cable for taking your mobile calls throughout the office.

Find out more

Plantronics Voyager Legend Bluetooth Headset

Smart Sensor technology reacts when you put the headset on, letting you quickly take a call without a click. 

If you’re already wearing it, Voyager Legend announces who’s calling and waits for you to say “Answer” or “Ignore.” Simply tap the voice command button and ask to check battery level, connection status, and more. With technology this nimble, Voyager Legend is the first truly intelligent Bluetooth® headset.

Find out more

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