Not all conversations are easy, some make us feel very uncomfortable. For example: asking for something personal, giving a response that we know the other person won’t like, broaching a sensitive issue, talking about something which raises strong emotions, giving unwanted feedback etc.
This workshop explores these conversations, why they feel difficult and provides skills and techniques for handling them effectively.
Who should attend
This workshop is relevant for those who have to face difficult conversations as part of their job, wish to tackle conversations that they may have so far avoided, or wish to enhance their skills at handling any difficult conversation.
What makes a difficult conversation
The human process: personal differences and influences
Emotions and how they influence behaviour and communication
Recognising triggers and harnessing the unbiased neutral stance
Verbal & non-verbal influences and maximising positive influence
Listening, exploring and steering conversations
Handling questions, objections and concerns
Planning and practicing for confidence
Meet the trainer...
|Duration: 5 hours||Credits: 1.2|
|Times: 10.30am - 3.30pm||Member Cost: £185+VAT|
|Max. Delegates: 12||Non-member Cost: £278+VAT|