Assertiveness Skills

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This workshop is about understanding what assertiveness really means to you, and how to be more assertive when you need to be.

When people talk about being more assertive, they usually mean:

  • How do I resist always saying yes when I really want to say no?
  • How do I say what I really think without upsetting someone?
  • How do I gain more control in situations that are important to me?


By the end of the training course, you will:

  • Understand what assertive behaviour is
  • Be more aware of ‘difficult’ people and situations, and know how to respond to them
  • Understand and know how to use assertive communication with opportunities to practise
  • Know when and how to be assertive

From this course, I will take some very valuable tools away and can apply them in my everyday role. The course was very relevant, and at the exact level I needed.

I learnt a lot in this course that I can now bring into my role every day, it was nice that everyone was involved in taking part with some individual discussions in breakout rooms. Sheila was very informative and helpful; I will definitely be recommending the course throughout the company!


    Course Content


    • What is assertiveness?
    • Recognising assertive, aggressive, and passive behaviour

    Developing Self-Awareness

    • Understanding ‘difficult’ people, ‘difficult’ situations, and our responses to them

    Assertive Communication

    • Effective communication in the virtual world
    • Giving and receiving effective feedback
    • Using The Drama Triangle to help develop assertive communication
    • Structuring an assertive conversation

    How to be assertive - applying the theory

    • Saying no
    • Giving your opinion confidently and making requests

    When to be assertive

    • Team needs versus your own needs
    • Understanding the goodwill reservoir

    The course has taught me how to address and recognise certain personalities and how to deal with them.

    Duration 1 day
    Member* cost pp £320+VAT
    Non-member cost pp £480+VAT
    Details Free parking, lunch provided

    *Membership from £100+VAT per annum - join now and save on training 

    This course is also available in house. Contact us to discuss your requirements.

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