Effective Communication

Overview

Any review of essential management skills always puts effective communication close to the top of the list, yet poor communication is at the root of many problems.

This workshop will help managers understand their own communication style, the essentials of good communication and develop their confidence to communicate effectively.

Learning Outcomes

By the end of the workshop managers will:

• understand the essential ingredients of effective communication
• gain an understanding of their own communication style
• have developed their own communication skills
• have gained confidence in how to effectively influence others

 "Excellent course would recommend to others. Instructor was easy to talk to and group was very well balanced."

Course Content

Introduction

• What is effective communication?
• Barriers to effective communication
• Verbal and non-verbal communication

The Essential Skills

• Understanding body language
• Active listening & questioning techniques
• Giving and receiving constructive feedback

Effective Influencing

• How to get your message across
• Cross-cultural variations in communication
• Effective influencing in meetings

Developing Self-Awareness

• Understanding your own communication style
• Communication Styles questionnaire

Understanding Communication Channels

• When to talk and when to write

Pre-course work

To complete the communications styles questionnaire.

Post-course work

To use an action learning log to continue to develop their understanding of different communication styles, and effective influencing.

Duration: 1 day

Max Delegates: 12

CPD Points: 6.5

Facilitated By: