Effective Communication

Overview

Any review of essential management skills always puts effective communication close to the top of the list.Yet poor communication is at the root of many problems.

This workshop will help managers understand their own communication style, learn the essentials of good communication and develop their confidence to communicate effectively.

Learning outcomes

By the end of the workshop, managers will:

• understand the essential ingredients of effective communication
• have an understanding of their own communication style
• have developed their own communication skills
• have gained confidence in how to effectively influence others

Course content

Introduction

• What is effective communication?
• Barriers to effective communication
• Verbal and non-verbal communication

Developing Self-Awareness

• Understanding your own communication style
• Communication Styles questionnaire

The Essential Skills

• Understanding body language
• Active listening & questioning techniques
• Giving and receiving constructive feedback

Understanding Communication Channels

• When to talk and when to write

Effective Influencing

• How to get your message across
• Cross-cultural variations in communication
• Effective influencing in meetings

Pre-course work:

To complete the communications styles questionnaire.

Post course work:

To use an action learning log to continue to develop their understanding of different communication styles, and effective influencing.

Duration: 1 day

Delegate capacity: 12

CPD Points: 6.5

Cambridge Network Learning Collaboration is a certified CPD points provider for CPD training registered and certified with:      THE CPD STANDARDS OFFICE

Facilitated By:

MC Works Ltd