Overview
Many people find delivering constructive feedback to be a challenge, frequently declining opportunities to do so, whether from a desire to spare the person’s feelings, avoid an uncomfortable conversation, preserve their image of themselves as ‘nice,’ or save time.
This workshop aims to give you a full range of approaches, skills and techniques to help you manage different feedback situations you may face and to give you frameworks for having constructive conversations.
I really liked the group and the way that Des brought us together. There was a good mix of theory (really interesting) and applying that to real life situations. I liked being able to try out the different techniques and learn from others.
Learning Objectives
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Understand the fundamental elements of effective feedback
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Learn how to deliver day to day feedback (positive and constructive)
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Know how to create a feedback culture
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Learn how to receive feedback
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Develop specific feedback habits
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Be able to match three methods/processes of feedback to the situation
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Be able to manage personal bias
Programme content
Session 1 - Creating a Feedback Culture in your Organisation and/or Team
- Concerns, distractions and expectations
- Challenges when giving and receiving feedback
- Two levels of feedback (when/where)
- Focusing on attitude, behaviour, and results
- Formulating responses
- Performance management
- Causal analysis - motivation and expectations
- Introduction to the SAID model
Session 2 - Deeper Conversations
- Steps to success (increased accountability)
- Getting your head right
- Who’s the villain/managing bias
- Adopting the growth mindset
- Meaningful 360-degree feedback
- Dealing with emotions – the shock cycle
| Duration | 1 day |
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