Effective Feedback

View booking options


Many people find delivering constructive feedback to be a challenge, frequently declining opportunities to do so, whether from a desire to spare the person’s feelings, avoid an uncomfortable conversation, preserve their image of themselves as ‘nice,’ or save time.

This effective feedback workshop aims to give you a full range of approaches, skills and techniques to help you manage the different feedback situations you face and to give you different frameworks for having ‘constructive’ conversations.

 I really liked the group and the way that Des brought us together. There was a good mix of theory (really interesting) and applying that to real life situations. I liked being able to try out the different techniques and learn from others.

Learning Objectives

  • Understand the fundamental elements of effective feedback

  • Learn how to deliver day-day feedback (positive and constructive)  

  • Know how to create a feedback culture

  • Know how to receive feedback

  • Develop specific feedback habits

  • Be able to match three methods/processes of feedback to the situation

  • Be able manage personal bias

Programme content

Session 1 - Creating a Feedback Culture in your Organisation and/or Team

  • Concerns, distractions and expectations
  • Challenges when giving and receiving feedback
    • Two levels of feedback (when/where)
    • Focusing on attitude, behaviour, and results
    • Formulating responses
  • Performance management
  • Causal analysis - motivation and expectations
  • Introduction to the SAID model

Session 2 - Deeper conversations

  • Review session one and personal experience
  • Steps to success (increased accountability)
  • Getting your head right
    • Who’s the villain/managing bias
    • Adopting the growth mindset 
  • Meaningful 360-degree feedback
  • Dealing with emotions – shock cycle
Duration 1 day
Member* cost pp £320+VAT
Non-member cost pp £480+VAT
Details Free parking, lunch provided

*Membership from £100+VAT per annum - join now and save on training