The Engaging Pathway launches

If you believe your organisation needs to be good at engaging customers and employees, then take the Engaging Pathway.

By adopting a customer focused purpose, five core beliefs, doing well in 12 action areas, you can create an environment where everyone gives of their best in the interest of the customer.

The Engaging Pathway, formulated by John Hall of Enstrata Ltd and Richard Lambert of Morale Solutions, and developed further by suggestions from specialist Linkedin groups, is a route to engaging customers and employees in a purposeful and productive way. The route is free to follow and, if you need them, there are additional resources to help you.

If, at the end of the pathway, you want your organisation to be recognised as an Engaging Organisation, there is a short employee survey (small charge for this). It is the employees that will know whether the organisation is doing its best to engage well with them, the customers and other stakeholders.

“We developed this approach,’ says John Hall at Enstrata Ltd, ‘as we were alarmed at the cost in time, money and effort of certain types of employee surveys, and their associated follow throughs. Organisations tend to get trapped into these and achieve limited results that continue year after year with little to show for all the cost and activity.

We also wanted to encourage smaller organisations, which might otherwise be put off by the costs and the possibility of wasting time, to come to know better practices.

By laying out a simple and straightforward pathway, organisations of any size can make progress at their own speed, and in their own way. There are some free resources on the website to help them along the journey, and if they need further help there are affordable web based resources to call upon”.

Discover the Pathway, the five core beliefs, and 12 action areas on www.theengagingorganisation.co.uk
 



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