Free Design Thinking webinars to help vet professionals develop problem-solving skills

The Royal College of Veterinary Surgeons (RCVS) innovation arm ViVet has announced a series of free Design Thinking webinars that will be open to all members of the professions to attend.Each webinar will be designed and run by an agency collaboration of Customer Faithful and Level7, with the aim  of helping attendees to overcome everyday challenges that arise in practice by using an innovative method of problem solving.

Each interactive session is 75 minutes long and any vet professional who signs up can choose to attend one, two or all three of the sessions. During the webinars, attendees will learn:

  • What Design Thinking is

  • How to use the practical problem-solving process that suits busy veterinary professionals and their teams

  • How to use Design Thinking in practice (not just theory!) by trying out some hands-on breakout tasks

  • How to test Design Thinking against the backdrop of real-life challenges

  • Some examples and issues that are relevant to everyday veterinary practice

  • An approach that supports innovation and working collaboratively

The dates of the sessions are:

  • Webinar 1 – Design Thinking, Manage client expectations, Prototype session: 31 March 12.30pm

  • Webinar 2 – Design Thinking, Innovating your client's veterinary experience, Empathy session: 8 June 12.30pm and 7pm

  • Webinar 3 - Design Thinking, Making client interaction skills seen as a valuable investment for both employee and employer alike: 21 September 12.30pm

To find out more and sign up, go to:

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