Going the extra mile: Robinson College launches new customer service initiative

A Cambridge College is unveiling a major drive to demonstrate its commitment to meeting the needs of its clients in the current economic climate. Robinson College is launching Service+, a package of different products tailored to suit its client portfolio and their specific requirements.

Included under the Service+ umbrella, is College+ which has been introduced to offer clients nearby accommodation at branded hotels during term-time when College rooms are occupied. Arrangements can be made for three to four star standard en suite hotel accommodation located within a short distance of the College, with transportation for delegates included. This allows for greater flexibility for clients choosing when to hold their event.

For organisations requiring help with promoting their event, Robinson has created Delegate+, an electronic tool to help manage delegates from invitation through to the day of the event. It provides a professional image which can be included with an organisation’s own branding to help market their event.

There are also services specifically geared to Groups, Associations and Agents.

Rose McDonald, Head of Sales at Robinson College (pictured) said: “We are delighted to launch our Service+ portfolio which highlights our commitment to going the extra mile to meet the needs of our clients. In the current challenging economic climate, companies and organisations need all the help they can get to ensure their events are a success, both in terms of client feedback and return on investment. This package of products has been tailored to help meet these needs”.

Robinson College was purpose-built with conferences in mind to bring in revenue and regularly hosts residential and day conferences for over 250 delegates and drinks and canapé receptions for up to 700.  State-of-the-art wi-fi (300mbps) is provided in all bedrooms, available to delegates free of charge. Registered as a charity, it offers modern buildings, traditional values and year-round conference facilities, including residential events during term-time by partnering with local hotels. Robinson has purpose-built theatres with state-of-the-art audio visual technology supported by trained technicians, award-winning cuisine and a location that allows excellent access from major road links and yet only a short walk from the historical centre. Robinson College has been awarded official Fairtrade College Status and holds AIM Silver and 4* Campus accreditations.

www.robinson.cam.ac.uk

Telephone: 01223 332859

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Further press information from: Lesley Crosland at Crosland Communications on 01638 662188 Email: info@croslandcomms.co.uk

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