Studio 24 develops a new website for the Crown Commercial Service using a Headless CMS


10-09-2019
Office scene

Studio 24 redeveloped the Crown Commercial Service (CCS) website using a Headless CMS (content management system) to manage the complex data exchange between the CCS legacy CMS and their CRM  (customer relationship management) platform (Salesforce). This provided time saving efficiencies for CCS staff and made procurement faster and easier for CCS customers.

Crown Commercial Service (CCS) is the biggest public procurement organisation in the UK. CCS helps thousands of public and third sector buyers in the UK with billions of pounds of spending each year, saving the UK taxpayer hundreds of millions of pounds. In 2018 CCS helped 17,000 public sector customers save time and money when buying common goods and services: from laptops to locum doctors.

Studio 24 wanted to help the CCS website to reach to its full potential, alongside other new digital procurement frameworks such as G-Cloud and Digital Marketplace.  The team worked closely with CCS to ensure the redeveloped website would offer best practice User Experience, plus accessible and inclusive design standards. This included integrating complex data from a legacy CMS and Salesforce using Headless CMS.

"We decided to build WordPress as a Headless CMS, an approach we have used on other projects such as a mobile app, but had rarely used on a more traditional website. This approach transformed our build process, meaning two teams could simultaneously work on Front-End build and Back-End development." Matt Buckland, Technical Lead, Studio 24

You can read the detail of how a Headless CMS was used in the case study here

"Studio 24 have helped Crown Commercial Service to deliver a modern, customer centric site. With the redesign customers can now find what they need easily, helping them to save time and money, while colleagues now have a site they can be proud of, and confidently direct customers to." Craig MacDonald, Chief Digital and Technology Officer, Crown Commercial Service

 

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