Our superb Service Desk team are at the core of Bridge Partners, providing excellent customer service and technical support. Join our team and get ready to make a big impact!
About Bridge Partners
Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.
What we can offer you:
- Working with a friendly bunch of people who have passion and ambition!
- Certifications through our partnership with Microsoft.
- Profit share scheme.
- BUPA health insurance and enhanced pension scheme.
- 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us.
- Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking.
- Social events, such as go karting, pizza making, escape rooms and many more!
- If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately.
A day in the life
- This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.
- Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.
- Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users.
- Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.
- Monitoring client servers and backup data for anomalous behaviour, and adverse client impact.
- Identifying and troubleshooting client backup failures.
- You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.
- As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support!
What we need from you
- If you love tech, we want to know about it. You do not need a degree in IT, but you will need to have a passion for it.
- The ability to build strong relationships with the team and clients.
- Excellent customer service: you must be a people person with patience and be able to communicate effectively.
- Great problem-solving skills with the ability to see the challenge through.
- A willingness to learn and develop your IT skills.
If this sounds like you, apply today!