Dealing with Difficult Behaviour Training Course
This course is now also part of our online training calendar. Book below!
It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across can be really challenging.
As colleagues and professionals, we all must work with each other, and the rewards for doing so are clear. But it can require real understanding and a toolkit of skills to make working with some people a success.
You will learn about:
The key personality traits and preferences – different or wrong?
Behavioural flexibility – what it is and how to do it
Hold up the mirror – self-awareness first – is it me?
Approaches you can take to help
Behaviours which don’t help
Strategies to take for typical examples
The role of feedback, coaching and support
Peer coaching discussions around particular concerns
Who should attend?
Managers and team leaders at all levels who wish to extend their approach and understanding when dealing with the challenges of difficult people, so the outcomes can be more effective.
Typical difficult people we face
Key personality traits and preferences
My style and preferences?
Going for a win/ win - approaches we can take/avoid
Role of feedback, coaching and support
Strategies for typical examples
Particular concerns shared
Thoroughly enjoyable and very good for the situation at hand.
Online Course Details
|Duration: 1 Day||Credits: 1.7|
Session 1: 9.30am - 11.30am
Session 2: 1pm - 3pm
(Optional 20min 1-2-1 sessions available 3-6pm)
|Member Cost: £265.00+VAT|
|CPD Points: 6.5||Non-member Cost: £398.00+VAT|
Face to Face Course Details
|Duration: 1 Day||Credits: 2.1|
|CPD Points: 6.5||Member Cost: £315.00+VAT|
|Max. Delegates: 12||Non-member Cost: £473.00+VAT|