Dealing with Difficult Behaviour Training Course

This course is now also part of our online training calendar.  Book below!

 

Outline

It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across can be really challenging.

As colleagues and professionals, we all must work with each other, and the rewards for doing so are clear. But it can require real understanding and a toolkit of skills to make working with some people a success.

 

Outcomes

You will learn about:

  • The key personality traits and preferences – different or wrong?

  • Behavioural flexibility – what it is and how to do it

  • Hold up the mirror – self-awareness first – is it me?

  • Approaches you can take to help

  • Behaviours which don’t help

  • Strategies to take for typical examples

  • The role of feedback, coaching and support

  • Peer coaching discussions around particular concerns

 

Who should attend?

Managers and team leaders at all levels who wish to extend their approach and understanding when dealing with the challenges of difficult people, so the outcomes can be more effective.

 

Course Content

  • Typical difficult people we face

  • Key personality traits and preferences

  • My style and preferences?

  • Going for a win/ win - approaches we can take/avoid

  • Role of feedback, coaching and support

  • Strategies for typical examples

  • Particular concerns shared

  • Personal Actions

Thoroughly enjoyable and very good for the situation at hand.

 

Online Course Details

Duration: 1 Day Credits: 1.7
Times:
Session 1: 9.30am - 11.30am
Session 2: 1pm - 3pm
(Optional 20min 1-2-1 sessions available 3-6pm)
Member Cost: £265.00+VAT
CPD Points: 6.5 Non-member Cost: £398.00+VAT

 

Face to Face Course Details

Duration: 1 Day Credits: 2.1
CPD Points: 6.5 Member Cost: £315.00+VAT
Max. Delegates: 12 Non-member Cost: £473.00+VAT