Managing People for the First Time


Taking a supervisory role is the first step into management - an exciting but often challenging move.

This one-day workshop covers all the essential skills that you will need to ensure that you feel confident to carry out the role effectively.

Learning Objectives

By the end of the workshop you will be able to:

  • Describe the qualities of a successful supervisor/first line manager
  • Describe the key functions of a first line management role
  • Understand the interpersonal skills needed to be an effective manager
  • Plan and structure management of others
  • Draw up SMART objectives
  • Use a structured approach to problem solving
  • Understand what makes an effective

"You can't get enough of this - the amount of experience in the room means there's a good chance of a resolution being present."

Course Outline

  • Introduction
    • The Role of the Manager
    • Key responsibilities - the task, the team & the individual
  • Planning work
    • Defining objectives and prioritising work
    • Writing SMART goals
  • Developing Your Interpersonal Skills
  • Problem Solving
    • A structured approach to solving problems
  • Managing the Team
    • What makes a good team
    • Managing different personalities
    • Team effectiveness review


  Meet the trainer! 


Duration: 1 Day Credits: 1.8
CPD Points: 6.5 Member Cost: £280.00+VAT
Max. Delegates: 12 Non-member Cost: £420.00+VAT