Interviewing Skills

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Successful recruitment is about finding the right person for the job. This means finding someone who has that unique mixture of skills and abilities, as well as being a good cultural fit. Although simple enough, it is often challenging to select the right candidate, especially in a competitive market.

This course provides a practical approach to the recruitment and selection process, with tips and techniques to help you to structure interviews, ask searching questions and present your business in the best way possible. An interview is a two-way process and competition to hire the best candidate is often strong, so having the right skills to support the interview process is essential.

“This was a really good course, I was a bit apprehensive, but this was much better than my expectations. I enjoyed the practical advice and the message that I can still be myself in an interview rather than acting how I think people think I should act in an interview”

Learning Objectives

The course will enable participants to:

  • Have more confidence in recruiting the ideal candidate for your vacancy
  • Know what best practice is in any interview – structure and process
  • Understand the true cost of the wrong hire
  • Be better at controlling bias and know the legal pitfalls to avoid
  • Create a robust role profile and criteria for selection
  • Be able to develop questions to help people ‘open up’
  • Feel more confident when working in panels and/or pairs
  • Be able to evaluate and make considered decisions afterwards 

Really informative session and very useful, thank you!

Course Content


  • Understanding that interviewing is ‘work’ and needs focus
  • Principles of effective selection interviewing
  • The accuracy of interviewing techniques
  • The real cost of poor selection
  • Legal pitfalls to avoid

Preparing to Interview

  • Preparing for the interview
  • designing a person specification/profile (values and role-based)
  • Preparing for the interview itself – best practice and skills required
  • Designing good ‘high-gain’ questions, and the STAR technique

The Interview Itself

  • Conducting an effective interview using the WASP structure
  • Creating an environment that encourages the candidate to open up
  • Handling difficult situations and common problems in interviews
  • Keeping the interview on track and probing (using STAR)
  • Taking notes and recording information for evaluation
  • Interviewing in panels and pairs

Assessment and Decision Making

  • Evaluating candidates and selecting your best hire
  • Making timely decisions
  • On boarding best practice

“This has really helped and has taught me a lot about the different sides of interviews – very friendly trainer!”

Duration 1 day
Member* cost pp £290+VAT
Non-member cost pp £435+VAT
Details Free parking, lunch provided

*Membership from £100+VAT per annum - join now and save on training 

Did you know, that if you are currently on our Silver or Gold Recruitment Packages, you get 20% off this course?  Please email to find out more.

This course is also available in house. Contact us to discuss your requirements.

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