Managing People for the First Time

Learning Objectives

By the end of the workshop you will be able to:

  • Describe the qualities of a successful supervisor/first line manager
  • Describe the key functions of a first line management role
  • Understand the interpersonal skills needed to be an effective manager
  • Plan and structure management of others
  • Draw up SMART objectives
  • Use a structured approach to problem solving
  • Understand what makes an effective

Course Outline


  • The Role of the Manager
  • Key responsibilities - the task, the team & the individual

Planning work

  • Defining objectives and prioritising work
  • Writing SMART goals

Developing Your Interpersonal Skills

Problem Solving

  • A structured approach to solving problems

Managing the Team

  • What makes a good team
  • Managing different personalities
  • Team effectiveness review.

CPD Points:6.5

Cambridge Network Learning Collaboration is a certified CPD points provider for CPD training registered and certified with:      THE CPD STANDARDS OFFICE

Course type:
Learning Collaboration
Course reference:
TLC Units:
Member price:
Non-member price:
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12 Jun 2018 Eagle Labs, 7-8 Clifton Court, Cherry Hinton Road, CB1 7BN Please log in or create an account to make your booking. Book course