For the third year running Lookout Call, a specialist in mobile-based safety systems, has been recognised for its genuine commitment to customer service with a BenchmarQ Diamond Award from QMS International
QMS surveyed a random selection of Lookout Call clients on their customer experience, including staff performance, knowledge, products and services.
Following the survey results, Lookout Call was awarded the Diamond BenchmarQ Award for Customer Satisfaction - the highest possible accolade - after achieving an outstanding overall result of 91%.
Furthermore, all clients who took part in the survey said that they would ‘happily recommend Lookout Call to other businesses’.
Typical responses included:
“They’ve been fantastic from start to finish.” (Addaction)
“If we’ve had any queries they’ve been very responsive and have helped straight away.” (Spurgeons)
“They are very helpful and friendly and spend a lot of time with us.” (Herts County Council)
“The service does exactly what it says it’s going to do and we haven’t had any problems with it. When we’ve had to update people on the system and so forth, they’ve been very responsive.” (Ormiston)
“It’s easy to use and good value for money.” (Wanis)
“We’re rolling it out within our other trusts.” (Groundworks)
"Receiving a Diamond BenchmarQ Award for the third year running is a clear indication of our commitment to service standards - something which I think separates us from many of our competitors," said Brian Caddy, Lookout Call sales manager.
“We can’t ever be complacent and there is always room for improvement, but thank you to those clients who took the time to respond to the survey.”
The survey was carried out by BenchmarQ®, a division of QMS International plc.
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