Speechmatics announced its any-context speech recognition engine is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Through mission-critical, accurate speech recognition technology, Speechmatics provides businesses with an unparalleled ability to drive insight and meaning from voice data at scale regardless of dialect or accent. The any-context speech recognition engine is now available for Genesys Engage and Genesys PureConnect customers.
A vast amount of information is locked in voice data. To create a full customer interaction and experience history, it is essential to transcribe voice data into text format to then enable information to be gathered and insights created.
“Customer experience solutions are extremely powerful and the AppFoundry enables Genesys customers to optimize their customer experience through innovative technologies. Offering Speechmatics’ any-context speech recognition engine on the AppFoundry enables businesses in any market to truly innovate with voice and uncover voice data they have trapped in audio recordings.” said Pieter Knight, Senior Executive at Speechmatics.
Transcribing voice data into text is the first step in understanding the content and context of a contact center call. Available in more than 30 highly-accurate languages, Speechmatics’ technology provides a baseline transcription output for other automated technologies – such as sentiment and analytics – to deliver accurate insights and data.
The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
To learn more about the specific features and benefits of Speechmatics’ any-context speech recognition engine, visit Speechmatics on The AppFoundry.