• C3’s Fusion enables the rapid development and deployment of IVR services helping businesses cut time to market by up to 90%
• Latest ‘call centre app’ can be easily dropped into any IVR script transforming a simple auto-attendant into a fully-functioned call centre service
The new release builds on the flexibility of development that Fusion is established for, with its granular functionality and simple ‘drag & drop’ deployment significantly improving time to market for new IVR services.
This latest update sees Fusion maturing with a feature-rich ‘call centre’ application that transforms the most basic IVR service into a fully-functioning call centre, simply by dragging and dropping the node set to the relevant point in your script.
Agents are able to log into the Fusion call centre from anywhere in the world, via a web or telephony interface, and live call statistics can then be viewed on Fusion’s Queue Monitor. Here, you can see in real-time the number of calls connected, average wait time, total calls queued, maximum queue length, times queue full and queue exits.
A new ‘custom event’ node also allows you to dig into specific links in your call flow – simply linking it to the element of the call you’re interested gives you access to all associated post-call statistics. Fusion also provides system usage reports and, depending on the parameters you set, will trigger alerts so you can be proactive in your call centre management.
The system’s granular functionality makes it easy to set up new IVR services, but it also gives organisations complete control and flexibility in ongoing service development and management.
Since its release last year, C3’s IVR development tool, Fusion, has proved its credentials at a number of corporate sites.
This powerful platform has helped numerous businesses significantly cut the development time/cost typically associated with creating new IVR services, allowing much more scope for development. Sundial Telecom and Oxford University are just two of the organisations seeing the benefits of Fusion.
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Find out how your business can save time and money with Fusion IVR. Contact C3 now
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