Overview
Any review of essential management skills always puts effective communication close to the top of the list, yet poor communication is at the root of many problems.
This workshop will help managers understand their own communication style, the essentials of good communication and develop their confidence to communicate effectively.
Learning Outcomes
By the end of the workshop managers will:
- understand the essential ingredients of effective communication
- gain an understanding of their own communication style
- have developed their own communication skills
- have gained confidence in how to effectively influence others
Course Content
Introduction
- What is effective communication?
- Barriers to effective communication
- Verbal and non-verbal communication
The Essential Skills
- Understanding body language
- Active listening & questioning techniques
- Giving and receiving constructive feedback
Effective Influencing
- How to get your message across
- Cross-cultural variations in communication
- Effective influencing in meetings
Developing Self-Awareness
Understanding your own communication style
Communication Styles questionnaire
Understanding Communication Channels
When to talk and when to write
Pre-course work
To complete the communications styles questionnaire.
Post-course work
To use an action learning log to continue to develop their understanding of different communication styles, and effective influencing.
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