The first line manager role is unique in organisations, as this person is the only level who manages non-managers. This brings its own set of hurdles to overcome, and for people new to managing others there is a lot to learn.
Who should attend
This course is aimed at those new to management, those with some experience as a manager, or those who may be promoted in the next few months.
- Team leaders, supervisors, and project managers with up to one years’ experience in their new role, or those with more experience who feel that learning some management fundamentals would help
- High potentials who are looking to be promoted in the next 6 months
- Technical and project leads who would like to upskill their management techniques
The course helped me to realise my weaknesses and how to overcome them. Very good tips. Excellent communicator and listener
Objectives
By the end of the training course, you will:
- Have adjusted your mindset from individual contributor to manager
- Know how to manage workloads and deadlines
- Understand the changes in workplace relationships
- Know how to deal with the early stages of people issues and conflict
- Understand how to develop your team through good communication and teamwork
- Know how to identify opportunities for delegation
- Be able to deliver 121 reviews and provide developmental feedback
- Have a toolkit of techniques and skills in your management role
"I really enjoyed the course. It was useful to discuss things which are beyond common sense and I think this will help me to understand better the group dynamics within my team and other teams. Great job!"
Programme Overview
1. The Early Days
The move from individual contributor or team member to manager requires a complete rethink and approach to the ‘day job’. You are no longer responsible just for your own output, but also for that of your team, possibly further complicated by them not even working on your projects. This part of the programme will help you take stock of where you are now, what you need to start doing, and what you may need to stop doing. Topics include:
- What makes an effective manager
- The behavioural shifts required
- Challenges to anticipate
- Time management and prioritisation
2. The People Dimension
A vital part of the manager role is to be an excellent communicator at all levels, potentially with people very different to yourself. Here we will look at how to influence and motivate the people that you work with to help build strong and productive working relationships and to break down barriers. Topics include:
- Understanding how communication works and how it can get confused
- How different behavioural preferences can be overcome so that people work together more effectively
- What is motivation and how to use it
- The importance of having real SMART objectives
3. The High Performing Team
Successful teams don’t happen by accident, they need to be established, built, and then maintained. We will now build on what we learnt in the People Dimension part of the programme to see how to get the most out of our teams, which is vital for productivity and a healthy working environment. Topics include:
- How teams form and the challenges for the manager when building an effective team
- Making the most of team meetings
- The challenges of hybrid working
- How to approach delegation
4. Developing Others
One of the most important responsibilities of a manager is to the individuals that you line manage. It is your job to help them keep on track professionally, develop their careers, and to identify any problems. It isn’t always easy being honest with people, but they do need to understand their reality. This is probably the biggest challenge of management and one that many managers avoid to the detriment of their people. Topics include:
- How to build trust
- Making the most of 1-2-1 meetings
- Giving constructive feedback
- How to have performance conversations
The course concludes with action planning and creating next steps to ensure that the knowledge gained from the course creates real behaviour change in the workplace. Each group will become their own peer network to support each other after course completion.
Brilliant. This has been the best training course I have ever done. The trainer struck a good balance between sharing theory but also keeping it very practical and opening the floor to the participants to share their difficulties, offer their own advice, and also shape where the course went depending on our requests. Thank you! You have motivated and inspired me in what was originally a somewhat intimidating new role
Open Course Information
| Duration | 2 days, 09.30-16.30 |
|---|---|
| Member cost pp | £685+VAT |
| Non-member cost pp | £1027.50+VAT |
| Details | Free parking, lunch provided |
In-House Course Information
This course is available for in-house delivery at a cost of £3,435+VAT for members, reflecting their learning discount. Please contact us for more information about non-member pricing.
The only additional cost is facilitator expenses, such as travel, where applicable. The course can be delivered in person for up to 12 delegates or virtually for up to 9 delegates.
To learn more or discuss your specific requirements, please get in touch with us.
The Trainers
This course is facilitated by Pippa Blessett, Camille Nickson, or Mike Williams.
Pippa Blessett is a dynamic leadership and management specialist with over 20 years of experience driving transformation and innovation. With a sharp commercial mindset and cross-sector expertise, she has worked with organisations of all sizes, from major corporations like Sainsbury’s Argos and Pearson Group to SMEs and public sector bodies. Her background in marketing strategy and communications, combined with nearly a decade of consultancy experience, helps her to inspire others, drive cultural change, and enhance organisational performance.
Camille Nickson is an experienced consultant with over 25 years of expertise in learning and development, HR, and organisational development. She specialises in working with executive boards, senior leaders, and management teams to drive behavioural change and embed a culture of feedback and reflection. A strategic operator, Camille has a strong track record of developing individuals through coaching, mentoring, and learning programmes that align individual talent with organisational needs.
Mike Williams has spent many years in management and leadership development, delivering executive leadership courses for global organisations, including Ford Motor Finance, and working internationally in strategy, leadership, and business sales development. Most recently, he completed a four-year assignment in manufacturing and engineering, driving strategic priorities in complex environments. As a business development director, he contributed to significant revenue growth, international expansion, and defence-related sales. Passionate about staying current, Mike blends recent industry experience with proven management theories.
Looking for more, or completed this course?
Check out the Transition to Leadership course to level up your skills