How to make your customer offer more Coronavirus resilient

The coronavirus pandemic is already changing how companies large and small do business. It will require us to adapt to new situations, Government requirements, customer fears, and much more beyond.  We are offering this service on a first-come, first-served basis for an initial five businesses. (PLEASE NOTE: THE START DATE IS ARRANGED WITH INTERESTED COMPANIES' AVAILABILITY.)

Dates Tuesday, March 31, 2020 - Download as vCalendar
Venue A 3-day online design thinking workshop
Website Event website

Event details:

Overcoming the coronavirus challenge demands a company-wide, honest conversation about how to respond. It will demand ‘outside-the-box’ thinking, a solid process for developing new ways to work, getting trust and commitment from everyone in the team to take action.

Many small and medium size businesses have the advantage of being nimble and able to make decisions quickly. But they also often lack the skills and expertise within their company to thoroughly assess problems, innovate around them and bind teams together.

That’s why we have put together an online version of our Design Sprint workshop - custom-built to tackle this Coronavirus challenge of finding ways to adapt your customer offer in these uncertain times and beyond.

Click to view the workshop agenda in full.

It is a virtual workshop (to prevent risking making the problem worse!), which compresses our 5 day face-to-face workshop content into a high energy 3 days! That’s still a big commitment, but it delivers FAST, and gives your business the best chance of getting back on track to see out this crisis.

You’ll come away from the workshop with a detailed prototype of your corona-strengthened customer offer that you can start testing the day after and earning money from soon after that!

To get a detailed breakdown of what the workshop will include, check it out here.

And the all-important question of ‘How much does it cost?’

That’s the best bit……..ordinarily we charge £4,990+ VAT for this as a face-to-face workshop.

But in the current pandemic circumstances, we’ve rapidly repurposed it as an online workshop, with NOTHING to pay for 12 months, or until businesses are back on their feet.

Even then, you’ll pay only what you think you can afford and in line with what value we’ve added to your business.

We are offering this service on a first-come, first-served basis for an initial five businesses. So be quick and contact us at

Customer Faithful helps organisations to become truly customer-centric, through research and service design.