This scenario plays out all the time...
We can help. Book your free online meeting here. *According to UKCSI customer satisfaction has dropped to its lowest level since 2015 and 48% of companies have declined by at least 2 points. |
How do you justify your investments in customer experience?
8 August 2023
Chris Dunn Consulting Services writes...we've just witnessed the biggest drop in customer satisfaction ever* So why is it that we have to work so hard to justify investing in customer experience?
![return-on-investment-customer-experience](/sites/default/files/styles/article_main/public/The%20ROI%20of%20CX.jpg?itok=_uqcUuUq)