This scenario plays out all the time...
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*According to UKCSI customer satisfaction has dropped to its lowest level since 2015 and 48% of companies have declined by at least 2 points.
How do you justify your investments in customer experience?
8 August 2023
Chris Dunn Consulting Services writes...we've just witnessed the biggest drop in customer satisfaction ever* So why is it that we have to work so hard to justify investing in customer experience?