Assertiveness Skills Workshop
Assertiveness is not always about getting your own way, but it is about being able to confidently express your own needs. Learn more about this key skill that can help you to better manage yourself, people and situations.
Be a PA with PA (Perfect Awareness)
For PAs, EAs, Secretaries and Administrative Professionals. This Workshop is based around effective outcome thinking, communication and awareness tools. The tools utilise Neuro-Linguistic Programming (NLP) techniques that have been developed and utilised by leading edge organisations in order to achieve excellence.
Blog Writing
Writing captivating blogs and online articles can build awareness of your company, or brand, and help you attract new customers, partners, and investors.
Confident Presentation Skills
Aimed at anyone who wants to improve their spoken communication, particularly for presentations and pitches.
In person or online, speaking in front of a group can be hard. You need tools to create concise, engaging material and then deliver it in a way that looks confident, grabs your audience's attention and keeps it until the very end.
Creative Problem Solving
Learn how to be more creative: discover how to push your thinking in different ways and directions and learn techniques that will lead you to explore untrodden avenues.
Customer Service
This workshop aims to pare right back to the fundamentals; who is our customer and what do we know about their wants and needs? What do we want them to be, do, think, feel and say about us? From there it’s about building the skills, competence and confidence to deliver – right first time, every time.
Dealing with Difficult Behaviour
As colleagues and professionals, we all must work with each other, and the rewards for doing so are clear. This course will provide new insights and a toolkit of skills to help you manage challenging people and situations.
Developing Resilience
Develop your resilience skills and learn how to use these skills as an anti-dote to the everyday stressors we experience.
Effective Communication
Refresh the essential skills of good communication, focus on the development of your individual communication style, and learn how to embed positive communication in your organisation.
Effective Feedback
Develop a full range of approaches, skills and techniques to help you manage giving and receiving effective feedback. A selection of frameworks will enable you to have ‘constructive’ conversations.
Effective Line Management
Designed to capture the key knowledge and skills required to manage effectively in a full or partially remote-working environment, this course will enable line managers, supervisors and team leaders to feel more confident in their ability to manage, encourage and inspire others.
Facilitation Skills Workshop
Gain the skills, tools and confidence needed to facilitate effectively. This workshop is appropriate for anyone who needs to work with groups to achieve change and improve effectiveness.
Finance for Non Financial Managers
This course is designed to send you back into your businesses confident in your understanding and application of basic financial terms and concepts.
Harnessing Strengths in the Workplace
Research shows that strengths-based approaches can measurably increase engagement and effectiveness – as well as improving teamwork. Learn how to adopt a strengths-based approach in the development of yourself and your teams.
Improving Personal Impact & Influence
Have you left meetings wishing that you had spoken out or had a greater share of the airtime?
Recognising that people are different, have you wondered how you can adapt your style of communication to better connect with others?
Learn a consistently effective model of influence that you can deploy when needed.
Interviewing Skills
This course provides a practical approach to the recruitment and selection process, with tips and techniques to help you to structure interviews, ask key, searching questions and present your business in the best way possible.
Introduction to Coaching for Managers
A coaching approach to management provides a practical way for managers to encourage a growth mindset in their staff and in the organisation as a whole. This workshop provides a simple and effective coaching approach to conversations, in both the real and virtual world.
Leading High Performance Teams
This workshop aims to “get under the skin” of how a team can be truly high performing, and the leadership skills that are required to achieve this.
Managing and Leading Change
Do you have a team that you need to lead through a period of change, and want to explore best practice?
Change is often treated as another project to be managed and completed when the plan says it is. Thinking about change as a messy, people-oriented set of challenges might be more helpful, and this workshop aims to explore the knowledge and skills key to transition management.
Managing Mental Health in the Workplace
Delivered by CPSL Mind, this workshop gives managers the skills and confidence to have meaningful conversations with staff about wellbeing, to understand the impact of work related stress on mental health and to know where to get more help to support staff.