Assertiveness is not always about getting your own way, but it is about being able to confidently express your own needs. Learn more about this key skill that can help you to better manage yourself, people and situations.
For PAs, EAs, Secretaries and Administrative Professionals. This Workshop is based around effective outcome thinking, communication and awareness tools. The tools utilise Neuro-Linguistic Programming (NLP) techniques that have been developed and utilised by leading edge organisations in order to achieve excellence.
Aimed at anyone who wants to improve their spoken communication, particularly for presentations and pitches.
In person or online, speaking in front of a group can be hard. You need tools to create concise, engaging material and then deliver it in a way that looks confident, grabs your audience's attention and keeps it until the very end.
Learn how to be more creative: discover how to push your thinking in different ways and directions and learn techniques that will lead you to explore untrodden avenues.
Develop your resilience skills and learn how to use these skills as an anti-dote to the everyday stressors we experience.
Refresh the essential skills of good communication, focus on the development of your individual communication style, and learn how to embed positive communication in your organisation.
Gain the skills, tools and confidence needed to facilitate effectively. This workshop is appropriate for anyone who needs to work with groups to achieve change and improve effectiveness.
Have you left meetings wishing that you had spoken out or had a greater share of the airtime?
Recognising that people are different, have you wondered how you can adapt your style of communication to better connect with others?
Learn a consistently effective model of influence that you can deploy when needed.
This course provides a practical approach to the recruitment and selection process, with tips and techniques to help you to structure interviews, ask key, searching questions and present your business in the best way possible.
This workshop will help you to prepare, produce and polish minutes with confidence and is designed for delegates at all levels. It includes both writing skills and interpersonal techniques. It will also build the confidence you need to take control and elicit the information you need to write excellent minutes.
Explore the techniques and behaviours used by skilled negotiators and the importance of developing a sound negotiation strategy.
This workshop is designed for individuals who present regularly, and want to enhance their already competent skills. The workshop is highly interactive, with research in psychology to get the most out of you and your audience, and practical exercises to enhance key skills whilst building confidence within a supportive environment.
This workshop is designed for individuals who have little or no experience of presenting. The training course provides a safe and supportive environment for individuals to practice skills and gain confidence in their presentation ability.
Whether you have to persuade someone to buy, invest, buy into, change, or do something, understanding the psychology behind how we are persuaded and why we resist is essential for an effective result. This workshop will give you an insight into the psychology of persuasion and the tools to enhance your approach.
Respond in the moment with confidence and credibility – every time. This course is about building or developing the skill of being able to respond effectively, in real time, to any and every question or challenge thrown at you – however unexpected.
Time is one of the most important assets at work and everyone has a responsibility to ensure it is well managed. You will develop strategies and techniques to bring about real, sustainable change and learn how to organise yourself to be most effective.
The purpose of this workshop is to provide you with the tools, techniques & confidence to successfully run your own in-house training courses.
Tackling the problems of translating complicated ideas and concepts into understandable terms for the non-expert, this course is for people who's job entails communicating to inform, educate and influence others.
Unconscious biases can unknowingly affect our attitudes, behaviours and decision-making. Raising self-awareness, and understanding our own unconscious biases, means that we can consider situations more objectively and make more accurate decisions.